Client Service Operations Manager
2 weeks ago
We are seeking a highly skilled Client Service Manager to join our team at Sweve Tech Ltd. As a key member of our operations team, you will play a critical role in supporting our field service operations for private and public safety customers across the United States.
Key Responsibilities- Oversee installation, contract negotiation, and warranty support for our customers
- Manage preventive maintenance, corrective maintenance, and infrastructure equipment
- Deliver quality service level agreement (SLA) compliance and create key performance indicator (KPI) support statistics
- Attain financial objectives and manage subcontractors to ensure high standards of workmanship
- Interface with customers to resolve issues and propose problem solutions
- Work with our Authorized Service Centers and Network Solution Providers
- Develop quotes in response to Requests for Information (RFI) or Requests for Proposal (RFP)
- Review and approve vendor invoices and oversee contract negotiation
- Provide on-call support and problem escalation role between vendors, field technicians, customers, and our factory/engineering organizations
- Bachelor's Degree and 2 years prior experience, or 2 years post-secondary/AA Degree and 6 years prior experience, or 6 years of prior related experience in lieu of a degree
- Experience in a field service delivery organization, PSAP, emergency management, or team lead
- Knowledge of telecommunication systems, including T1, Microwave, and IP Networks
- Must be able to multi-task and effectively prioritize activities & assignments
- Must be customer centric and inherently understand customer service and customer satisfaction
- Good communication skills both verbal and written
- Computer skills must include being proficient with the Microsoft Office suite of programs
- Must have a valid driver's license
- Experience with support infrastructure related to communications systems, including but not limited to: Tower Construction, Antenna Systems Installation and Testing, Shelter Construction and Installation (HVAC, Electrical, UPS and DC Power Systems), Generators, Transfer Switches and Fuel systems, Alarm sensors and interfacing to the communications system for SCADA remote monitoring, Grounding systems installation, testing and configurations, Lightning Protection systems
We are a global leader in electrical and electronics engineering, Civil Engineering, Building and Maintenance, serving clients across continents. We specialize in installations, troubleshooting, and technical maintenance, and our team of seasoned experts is dedicated to future-proofing businesses and our customer base.
We offer a competitive salary range of $58,500 - $108,500 in Colorado, Hawaii, Illinois, Washington State, and New York State, and $67,500 - $125,500 in California, Seattle, and New York City. We also offer a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays.
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Client Service Operations Manager
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Client Service Manager
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Dallas, Texas, United States Sweve Tech Ltd Full timeAbout the JobThe Client Service Manager will play a critical role in supporting field service operations for our private and Public Safety customers in the States. This customer-facing role will report to the Northeast Regional Service Manager and be responsible for overseeing installation, contract negotiation, and warranty support, as well as preventive...
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