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Client Services Manager

1 month ago


Dallas, Texas, United States American Heart Association Full time
Job Title: Client Services Manager

At the American Heart Association, we are seeking a highly skilled Client Services Manager to join our Corporate Relations Operations team. This is a full-time, benefits-eligible, grant-funded opportunity with current funding through 06/2028.

Job Summary:

The Client Services Manager will play a critical role in supporting overall account management within assigned pharmaceutical, biopharmaceutical, and device companies nationally. This includes building relationships with internal and external parties, managing deadlines, and communicating effectively via email and in person.

Key Responsibilities:
  • Support Strategic Account Director in alignment of all cross-functional internal teams.
  • Prepare agenda and lead preparation of deck for external meetings.
  • Work with internal and external stakeholders to schedule meetings as needed.
  • Join external calls and collect next steps and follow-ups.
  • Lead submission of material review, including internal communications, science, legal, and prepare feedback to share externally.
  • Review contracts for necessary annual, quarterly, and monthly reporting/meetings.
  • Keep organized records for each account.
  • Support Strategic Account Director in preparation for conferences.
Qualifications:
  • Bachelor's degree or equivalent experience.
  • Five (5) years of experience in project management.
  • Demonstrated ability to consult and interact internally across a large matrixed organization.
  • Professional and formal written and verbal communication.
  • Some travel, including overnights.
Compensation & Benefits:

The American Heart Association invests in its people. Our total rewards package includes:

  • Competitive base salary.
  • Performance and recognition programs.
  • A wide array of benefits, including medical, dental, vision, disability, and life insurance.
  • A robust retirement program with employer match and automatic contribution.
  • Employee assistance program, employee wellness program, and telemedicine.
  • Professional development opportunities, including access to HeartU, our award-winning corporate university.
  • Work-life harmonization, including paid time off and 12 paid holidays per year.
  • Tuition assistance for further education and career development.

We are an equal opportunity employer and welcome diverse candidates to apply. If this role is not a match for your skills, please click here to see other opportunities.

EOE/Protected Veterans/Persons with Disabilities