Patient Care Representative

1 month ago


Brandon, Florida, United States Suncoast Community Health Centers Inc. Full time
Job Summary

We are seeking a highly motivated and detail-oriented Call Center Representative - Patient Care to join our team at Suncoast Community Health Centers Inc. This role is responsible for providing exceptional patient care and support through phone calls, ensuring timely and accurate communication with patients and healthcare providers.

Key Responsibilities
  • Respond to incoming phone calls from patients, documenting messages and prioritizing urgency to ensure timely follow-up.
  • Document all telephone calls and directions given to patients, maintaining accurate and up-to-date records.
  • Forward calls regarding assessment, symptoms, and judgment calls to licensed nurses or providers for further action.
  • Review and process pharmacy orders for medication and refills, adhering to Call Center Policy #T-150.
  • Assist patients with appointment requests and referral inquiries.
  • Perform other duties as assigned by management.
Requirements
  • High School Diploma or equivalent required.
  • At least 1 year of customer service experience preferred.
  • Self-motivated and positive attitude.
  • Excellent communication and interpersonal skills.
  • Computer literate and proficient in using software applications.
  • Bilingual (English/Spanish) preferred.

Why Join Our Team?

Suncoast Community Health Centers Inc. is a dynamic and growing organization committed to providing high-quality healthcare services to our community. As a Call Center Representative - Patient Care, you will have the opportunity to make a meaningful difference in the lives of our patients and contribute to our mission of delivering exceptional patient care.



  • Brandon, Florida, United States Suncoast Community Health Centers Inc. Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Patient Care Representative to join our team at Suncoast Community Health Centers Inc. As a key member of our call center team, you will be responsible for providing exceptional customer service to patients, responding to incoming calls, and documenting messages and directions given to...


  • Brandon, Florida, United States Pearle Vision - Brandon, FL Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Pearle Vision - Brandon, FL. As a Patient Service Representative, you will be responsible for providing exceptional customer service to our patients, answering their inquiries, and resolving any issues they may have.Key ResponsibilitiesAnswer...


  • Brandon, Florida, United States Women's Care Full time

    Job SummaryWomen's Care is seeking a highly skilled Patient Access Representative to join our team. As the first point of contact for our patients, this role is critical in providing exceptional customer service and ensuring a seamless registration experience.Key ResponsibilitiesGreets patients and visitors, guiding them to the appropriate areas as...


  • Brandon, Florida, United States Pearle Vision - Brandon, FL Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Pearle Vision - Brandon, FL. As a key member of our Call Center, you will be responsible for providing exceptional service to our patients, answering their inquiries, and resolving any issues that may arise.Key ResponsibilitiesAnswer incoming...


  • Brandon, Florida, United States Complete Care Full time

    Job OverviewComplete Care is seeking a highly motivated and organized individual to join our team as a Business Development Representative. This exciting role offers a unique opportunity to leverage your sales expertise and passion for connecting with others to drive business growth and success.Key ResponsibilitiesDevelop and implement innovative marketing...

  • Medical Assistant

    5 days ago


    Brandon, Florida, United States Bay Area Advance Gastroenterology Care Full time

    Job Summary:We are seeking a highly organized and detail-oriented Medical Assistant to support our team at Bay Area Advance Gastroenterology Care. In this role, you will be responsible for collecting patient information, processing patient admissions, and maintaining accurate and up-to-date patient records.Key Responsibilities: Follow all clinic procedures...


  • Brandon, Florida, United States HCA Full time

    Job SummaryThe Patient Care Technician plays a vital role in delivering high-quality patient care by performing a variety of delegated basic patient care services related to common nursing functions and activities of daily living. Under the supervision of the registered nurse (RN), the PCT assists the nursing staff in providing patient care in accordance...


  • Brandon, Florida, United States HCA Florida Brandon Hospital Full time

    Job SummaryThe Patient Care Technician (PCT) plays a vital role in delivering high-quality, patient-centered care by performing a variety of delegated basic patient care services related to common nursing functions and activities of daily living. Under the supervision of the registered nurse (RN), the PCT assists the nursing staff in providing patient care...


  • Brandon, Florida, United States HCA Full time

    Job SummaryThe Patient Care Technician (PCT) plays a vital role in delivering high-quality, patient-centered care by performing a variety of delegated basic patient care services related to common nursing functions and activities of daily living. Under the supervision of the registered nurse (RN), the PCT assists the nursing staff in providing patient care...


  • Brandon, Florida, United States Suncoast Community Health Centers Inc. Full time

    Job Title: Patient Care SpecialistJob Summary: We are seeking a skilled Patient Care Specialist to join our team at Suncoast Community Health Centers Inc.Key Responsibilities:* Monitor and respond to all incoming phone calls for the medical department, documenting messages, prioritizing urgency, and routing to licensed nurses/providers or other appropriate...


  • Brandon, Florida, United States Palm Medical Centers Full time

    Job Title: Patient Outreach RepresentativeJob Summary:Palm Medical Centers is seeking a highly motivated and organized Patient Outreach Representative to join our team. As a key member of our outreach team, you will be responsible for enrolling new members with Medicare onto our practice by creating engagements in the community, guiding patients on...


  • Brandon, Florida, United States Suncoast Community Health Centers Inc. Full time

    Job OverviewWe are seeking a dedicated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional service to our patients, handling appointments, and ensuring a smooth experience for our clients.Key Responsibilities:Manage patient appointments and update...


  • Brandon, Florida, United States HCA Florida Brandon Hospital Full time

    Job SummaryWe are seeking a dedicated Patient Care Technician to join our team at HCA Florida Brandon Hospital. As a Patient Care Technician, you will play a vital role in delivering high-quality patient-centered care by performing a variety of delegated basic patient care services related to common nursing functions and activities of daily living.Key...


  • Brandon, Florida, United States HCA Florida Brandon Hospital Full time

    About UsHCA Florida Brandon Hospital is a leading healthcare provider in the Tampa Bay area, committed to delivering exceptional patient care and service. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families.Job SummaryWe are seeking a highly skilled and compassionate Patient Care...


  • Brandon, Florida, United States Bay Area Advance Gastroenterology Care Full time

    Job SummaryWe are seeking a highly skilled and service-oriented Front Desk Representative to join our team at Bay Area Advance Gastroenterology Care. As a Front Desk Representative, you will be the first point of contact for our clients, providing an exceptional customer experience and ensuring seamless communication.ResponsibilitiesProvide exceptional...


  • Brandon, Florida, United States HCA Florida Brandon Hospital Full time

    Job SummaryThe Patient Care Technician (PCT) plays a vital role in delivering high-quality, patient-centered care by performing a variety of delegated basic patient care services related to common nursing functions and activities of daily living.Key ResponsibilitiesParticipate in the implementation of nursing care plans by performing direct and indirect...


  • Brandon, Florida, United States DaVita Full time

    About the RoleWe are seeking a highly motivated and compassionate Patient Care Technician to join our team at DaVita. As a Patient Care Technician, you will play a vital role in providing safe and effective dialysis treatment to our patients.Key ResponsibilitiesAdminister hemodialysis to patients under the supervision of a registered nurseMonitor patients...

  • Medical Assistant

    2 weeks ago


    Brandon, Florida, United States Merit Health River Oaks Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant to join our team at Merit Health River Oaks. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesAssist physicians and other healthcare professionals in providing direct patient care and health...

  • Dental Assistant

    1 week ago


    Brandon, Florida, United States Brandon Modern Dentistry Full time

    At Brandon Modern Dentistry, we're seeking a skilled Registered Dental Assistant to join our team. As a key member of our dental team, you'll play a vital role in providing exceptional patient care and supporting our dentists in delivering top-notch treatment.Key Responsibilities:Assist dentists in gaining patient commitment for optimal treatmentParticipate...

  • Medical Assistant

    3 days ago


    Brandon, Florida, United States Merit Health River Oaks Full time

    Job SummaryAs a Medical Assistant at Merit Health River Oaks, you will play a vital role in providing direct patient care and health teaching to meet the age/developmental specific needs of our patients.Key ResponsibilitiesAssist physicians in providing high-quality patient careDeliver excellent customer service to patients and familiesParticipate in health...