Patient Care Representative
1 month ago
We are seeking a highly motivated and detail-oriented Call Center Representative - Patient Care to join our team at Suncoast Community Health Centers Inc. This role is responsible for providing exceptional patient care and support through phone calls, ensuring timely and accurate communication with patients and healthcare providers.
Key Responsibilities- Respond to incoming phone calls from patients, documenting messages and prioritizing urgency to ensure timely follow-up.
- Document all telephone calls and directions given to patients, maintaining accurate and up-to-date records.
- Forward calls regarding assessment, symptoms, and judgment calls to licensed nurses or providers for further action.
- Review and process pharmacy orders for medication and refills, adhering to Call Center Policy #T-150.
- Assist patients with appointment requests and referral inquiries.
- Perform other duties as assigned by management.
- High School Diploma or equivalent required.
- At least 1 year of customer service experience preferred.
- Self-motivated and positive attitude.
- Excellent communication and interpersonal skills.
- Computer literate and proficient in using software applications.
- Bilingual (English/Spanish) preferred.
Why Join Our Team?
Suncoast Community Health Centers Inc. is a dynamic and growing organization committed to providing high-quality healthcare services to our community. As a Call Center Representative - Patient Care, you will have the opportunity to make a meaningful difference in the lives of our patients and contribute to our mission of delivering exceptional patient care.
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Patient Care Representative
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