Recreation Operations Manager
1 week ago
Position Title: Adventures Manager
Department: Enterprise
Reports to: Chief Operating Officer
FLSA Status: Exempt
Compensation: Based on Experience
POSITION SUMMARYThe Adventures Manager is tasked with overseeing the daily operations of various recreational venues, ensuring a delightful experience for all visitors. This role encompasses the management of an ATV and Snowmobile Park, RV Park, Hunters Cabin, Tours, Boat Launches, Truck Scale, Kayak rentals, and other revenue-generating tourist attractions. The individual in this position is expected to consistently exhibit ethical and professional conduct while advocating for the company's vision, mission, and core values.
KEY RESPONSIBILITIES- Supervise and fill in for team members across all facilities.
- Ensure all team members adhere to established policies and procedures.
- Oversee the check-in/check-out processes and manage payment transactions.
- Handle reservations, including pre-registration, group bookings, and same-day requests.
- Welcome guests and address any inquiries or concerns during their visit.
- Manage inventory, including ordering and receiving supplies for the facilities.
- Conduct regular inspections of the property and report any maintenance requirements.
- Participate in safety and operational meetings.
- Ensure staff punctuality and compliance with uniform standards.
- Professionally address guest inquiries, complaints, and feedback.
- High school diploma or equivalent.
- Demonstrated administrative experience.
- Excellent written and verbal communication skills.
- Strong time-management and multitasking abilities.
- Comfortable working outdoors in varying weather conditions.
- Experience in team leadership.
- Ability to enforce safety regulations and ensure guest safety.
- Enthusiasm for outdoor activities, adventure sports, and recreational experiences.
- Familiarity with ATV riding, snowmobiling, kayaking, and other adventure-related activities.
- Attendance and Reliability: The employee is consistently punctual and rarely absent, completing tasks in a timely and thorough manner.
- Communication Skills: The employee effectively communicates both verbally and in writing with superiors, colleagues, and external contacts.
- Interpersonal Relationships: The employee collaborates effectively with others, maintaining a professional demeanor and fostering constructive working relationships.
Preference will be given to candidates who can provide proof of enrollment in a federally recognized tribe. In the absence of qualified Indian applicants, all other candidates will be considered without regard to race, color, sex, political preference, age, religion, or national origin.
SUCCESSFUL CANDIDATE MUST:- Sign a confidentiality agreement.
- Be insurable to operate company vehicles.
- Possess a valid Driver's License or be able to obtain one.
- Pass a drug screening.
- Consent to a criminal background check.
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