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Adventure Operations Manager

2 months ago

River Rouge, Michigan, United States Isanti, LLC Full time
Job Description

Job Title: Adventure Operations Manager

Department: Enterprise

Reports to: Chief Operating Officer

FLSA Status: Exempt

PAY: Depending on Experience

POSITION SUMMARY

The Adventure Operations Manager is responsible for overseeing the day-to-day operations of multiple recreational facilities, ensuring an enjoyable experience for visitors. This role involves managing an ATV and Snowmobile Park, RV Park, Hunters Cabin, Tours, Boat Launches, Truck Scale, Kayak rentals, and other revenue-generating tourist attractions. Always demonstrating ethical and professional behavior while promoting the company vision, mission, and core values and principles.

DUTIES and RESPONSIBILITIES

  • Supervise and cover shifts for team members across all facilities.
  • Ensure compliance with policies and procedures by all team members.
  • Oversee check-in/check-out processes and handle payments.
  • Manage reservations, including pre-registration, group bookings, and same-day reservations.
  • Welcome guests and address any questions or concerns during their stay.
  • Stock, order, and receive supplies for the facilities.
  • Conduct regular property inspections and report maintenance needs.
  • Attend safety and operational meetings.
  • Ensure staff punctuality and adherence to uniform guidelines.
  • Ability to handle guest inquiries, complaints, and feedback professionally.

REQUIRED QUALIFICATIONS AND EDUCATION

  • High school diploma or equivalent
  • Proven administrative experience.
  • Superb written and verbal communication skills
  • Strong time-management skills and multitasking ability
  • Comfortable working outdoors in various weather conditions
  • Experience leading a team
  • Ability to enforce safety rules and ensure guest well-being

OTHER DESIRED QUALIFICATIONS

  • Passion for outdoor activities, adventure sports, and recreational experiences
  • Familiarity with ATV riding, snowmobiling, kayaking and other adventure-related pursuits.

PERFORMANCE FACTORS

  1. Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employees can be dependent upon completing work in a timely, accurate, and thorough manner and conscientious, about assignments.
  2. Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
  3. Relationships with Others: The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works, to maintain constructive working relationships.

INDIAN PREFERENCE

Indian preference will be given to candidates showing proof of enrollment in a federally recognized tribe. In the absence of Indian applications meeting the qualifications as listed above, all applicants not entitled to or who fail to claim Indian Preference, will receive consideration without regard to race, color, sex, political preference, age, religion, or national origin.

SUCCESSFUL CANDIDATE MUST:

  • Sign confidentiality clause
  • Be insurable to operate company vehicles.
  • Valid Driver's License or ability to obtain driver's license.