Reservations Coordinator

2 weeks ago


Fraser, Michigan, United States Drivergent Full time
Job Overview

Drivergent Transportation is a leading school transportation company seeking a highly motivated and customer-focused individual to join our team as a Reservations Specialist. As a key member of our operations team, you will play a critical role in assisting our clients' transportation needs and contributing to our company's continued growth and success.

Key Responsibilities
  • Assist customers in making reservations, including quoting and booking transportation services
  • Provide exceptional customer service by responding promptly to customer inquiries and resolving issues in a professional and courteous manner
  • Collaborate with other departments to ensure seamless customer experiences
  • Process reservations and make necessary modifications to ensure accurate and efficient allocation of resources
  • Work closely with the dispatch department to ensure timely and effective transportation services
  • Handle customer inquiries and concerns with professionalism and empathy
  • Assist with post-trip processes, including customer follow-up and invoicing
Requirements
  • Minimum 2 years of customer service experience
  • Reservation handling experience preferred
  • High School Diploma or equivalent required; some college education preferred
Preferred Skills and Abilities
  • High proficiency in using computers and software applications, including Microsoft Office and Google Earth
  • Excellent communication and interpersonal skills
  • Ability to multitask in a fast-paced environment and work independently or as part of a team
  • Excellent customer service skills, both written and verbal
Compensation and Benefits
  • $18 - $23 per hour, based on experience
  • Full-time position with opportunities for overtime
  • Paid Time Off (PTO) and health benefits after 90 days
  • 401(k) plan with company match
Work Schedule
  • 8-hour shift, Monday through Friday, with some weekend support as needed


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