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Reservations Coordinator

2 months ago

Fraser, Michigan, United States Drivergent Full time

Reservations Specialist Opportunity

Drivergent Transportation, a leading school transportation company in Metro Detroit, is seeking a highly motivated and customer-focused individual to join our team as a Reservations Specialist. As a key member of our team, you will play a crucial role in assisting our clients with their transportation needs and helping drive our continued growth strategy.

Key Responsibilities:

  • Assist customers in making reservations, including quoting and booking transportation services
  • Provide exceptional customer service by being timely with quotes and follow-ups
  • Collaborate with other departments to ensure a seamless customer experience
  • Process reservations and make necessary modifications
  • Work with the dispatch department to ensure accurate and efficient allocation of resources
  • Handle customer inquiries and concerns with professionalism and empathy
  • Assist with post-trip processes, including customer follow-up and invoicing

Requirements:

  • Minimum 2 years of customer service experience
  • Reservation handling experience a plus
  • High School Diploma or equivalent
  • Some college a plus

Preferred Skills:

  • High proficiency in using computers and programs such as Chrome, Microsoft Excel, and Word
  • Experience using QuickBooks
  • Excellent listening and communication skills
  • Ability to multi-task in a fast-paced environment
  • Ability to work independently or with a team, manage ambiguity, and ask for guidance when necessary

Compensation and Benefits:

  • $18 - $23 per hour, based on experience
  • Full-Time
  • Paid Time Off (PTO)
  • Health Benefits – after 90 days
  • 401k with company-match

Work Schedule:

  • 8 hour shift M-F, with some overtime as needed
  • Weekend support as needed

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.