Service Manager

2 weeks ago


Louisville, Kentucky, United States Tire Discounters Full time
Service Manager Job Description

At Tire Discounters, we're seeking a highly skilled Service Manager to lead our team of Service and Tire Technicians. As a key member of our operations team, you'll be responsible for ensuring the highest quality of service delivery and outstanding customer satisfaction.

Key Responsibilities:
  • Lead and motivate the Service and Tire Technician team, providing coaching and training to ensure exceptional performance.
  • Monitor and manage workflow in service bays, keeping sales staff informed on wait times.
  • Facilitate clear and consistent communication between the shop and customers.
  • Ensure every vehicle receives a thorough inspection, with accurate recommendations and customer satisfaction.
  • Promote a safe work environment and enforce safety policies.
  • Meet or exceed Tire Discounters performance standards for quality and speed of service.
  • Drive customer satisfaction and reinforce the importance of customer satisfaction.
  • Partner with sales staff to assist customers and complete tasks.
Career Advancement:

Tire Discounters offers clear paths for advancement, with opportunities to grow into leadership roles such as General Manager and Regional Manager.

Compensation:

Our Service Managers have earning potential of $80,000+ annually, with base hourly rate, overtime, monthly SPIFFs, and monthly bonus opportunities.

Why Choose Tire Discounters?
  • Multiple career paths and opportunities for growth.
  • Outstanding training and development programs.
  • Generous compensation and benefits packages.
  • A supportive and collaborative work environment.

Tire Discounters is committed to diversity and inclusion, and is an Equal Opportunity Employer. We welcome applicants from diverse backgrounds and experiences.



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