Automotive Customer Support Specialist

2 weeks ago


Oak Lawn, Illinois, United States Webb Chevrolet Oak Lawn Full time

Customer Service Representative - Full Time

About Webb Chevrolet Oak Lawn:


As a well-established family-owned dealership, Webb Chevrolet Oak Lawn has been a trusted name in the automotive industry for decades, serving the community with dedication and integrity.

Our workplace culture promotes adaptability, ongoing learning, and innovation, making it an ideal environment for individuals seeking to advance their careers.

Our team thrives on collaboration and knowledge sharing, ensuring that every member is equipped for success in a dynamic industry.
Position Overview:


We are looking for a motivated Customer Service Representative who is committed to delivering exceptional support to our valued customers.

The successful candidate will exhibit a friendly disposition, demonstrate effective problem-solving skills, and maintain a constructive outlook.

Key Responsibilities:

  • Proactively schedule service appointments through effective outreach and lead management.
  • Interact with both service and sales clients to secure future appointments, enhancing customer retention and strengthening relationships.
  • Work collaboratively with Service Advisors and Service Managers to achieve and exceed departmental goals.
  • Professionally address customer inquiries regarding service tasks, referring them to Service Advisors when appropriate.
  • Accurately document and track scheduled appointments using CRM software and Microsoft Excel.
  • Strive to meet monthly and quarterly targets for calls and appointments while fostering customer loyalty.

Qualifications:

  • High School diploma or equivalent is required.
  • Strong verbal communication skills are essential.
  • Ability to thrive in a structured work environment, adhering to established guidelines and schedules.
  • Willingness to work evenings and Saturdays as needed.
  • Basic computer skills are necessary.

Valuable Experience:

  • Previous experience in the automotive industry is advantageous.
  • Background in a call center environment is beneficial.
  • Bilingual proficiency, particularly in Spanish, is a plus.

What We Offer:

  • Competitive hourly wage of $16.
  • Partially subsidized Health Insurance.
  • Options for Dental, Vision, and Aflac insurance.
  • Fully covered Life Insurance.
  • 401(k) plan with company matching contributions.
  • Paid Vacation time.
  • A supportive and positive workplace culture.
Step into a role where your contributions are recognized and rewarded. Become a vital part of our continuously evolving automotive family.

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