Senior Claims Analyst

1 week ago


Jersey City, New Jersey, United States CHUBB Full time

Senior Claims Analyst - TPA Oversight - Major Accounts - Moderate

Overview of the Opportunity at Chubb

The Senior Claims Analyst - TPA Oversight role is designed for a hybrid work environment, allowing for a combination of in-office and remote work.

Position Summary

This position is centered around the technical management of claims for Chubb clients across the nation. You will be responsible for overseeing intricate general liability and automobile claims, whether they are litigated or non-litigated. The role necessitates a commitment to the thorough handling and resolution of claims, which includes investigation, coverage assessment, reserving, negotiation, and strategies for settlement or trial. This position may involve travel and requires collaboration with both internal and external stakeholders. You will represent the organization in meetings with management and business partners, as well as during mediations, arbitrations, settlement discussions, and trials.

Key Responsibilities

  • Deliver exceptional customer service while effectively collaborating with insured parties, brokers, and TPAs in the adjustment of mainstream casualty, specialty risks, and business auto claims.
  • Evaluate coverage and communicate coverage positions as directed by supervisors and the coverage unit.
  • Conduct, coordinate, and lead investigations into loss details and the extent of third-party damages.
  • Supervise and closely monitor assignments to experts and defense attorneys.
  • Assess information regarding coverage, liability, and damages to ascertain the extent of exposure for both the insured and the company.
  • Establish reserves within authority or provide recommendations for reserve adjustments to supervisors.
  • Report to reinsurers and facilitate the timely collection of reinsurance for accountable matters.
  • Travel to conferences, mediations, and trials as required, with travel expectations ranging from approximately 10% to 15%, subject to business needs.

Required Qualifications

  • 3 to 5 years of experience as a claims professional with a strong focus on specialized and technical expertise in managing high-exposure claims, emphasizing hands-on file and litigation management.
  • Experience in Automobile and General Liability (GL) claims, including Products, Premises Liability, Oil/Gas and Energy, Trucking, and Advertising Injury.
  • Proven background and ability to navigate significant coverage issues.
  • Understanding of insurance principles and legal frameworks.
  • Familiarity with P&C Group coverage and services.
  • Knowledge of industry best practices and procedures.
  • Capacity to work independently and assimilate diverse learning materials from various sources.
  • Excellent interpersonal communication and negotiation skills, with a professional approach to customer and business partner interactions.
  • Ability to make informed, prompt decisions based on detailed analysis of complex issues.
  • Demonstrated strong relational skills, particularly in challenging or high-pressure situations.
  • A law degree is preferred but not mandatory.


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