Resident Engagement Specialist

4 weeks ago

Denver, Colorado, United States Warren Village Inc. Full time
Job Summary

The Resident Engagement Specialist at Warren Village will develop a resident-centered, trauma-informed culture by fostering a positive community environment. This role is responsible for building a strong, safe, and inclusive community, providing front-desk coverage, and offering one-on-one case management support and gathering resident feedback on programming.

Key Responsibilities
  • Manage incoming calls, emails, and inquiries, directing them to the appropriate staff.
  • Oversee check-in/out procedures for visitors and overnight guests.
  • Assist visitors, clients, vendors, and delivery personnel courteously.
  • Monitor building access and security protocols to ensure resident safety and compliance.
  • Employ trauma-informed techniques to de-escalate situations in the lobby.
  • Maintain accurate records of resident interactions and document incidents for timely follow-up.
  • Manage inventory of office supplies and essential materials.
  • Conduct regular property inspections to ensure cleanliness and safety compliance.
  • Keep the front desk and lobby organized and welcoming.
  • Facilitate communication between residents and staff to enhance the resident experience.
  • Coordinate room reservations for community spaces, ensuring proper scheduling and notifications.
Outreach and Case Management
  • Assist with outreach and assessments for potential residents during pre-lease and lease-up phases, ensuring documentation aligns with housing voucher eligibility.
  • Provide case management services using trauma-sensitive coaching, a two-generation approach, and Economic Mobility Mentoring to help families achieve housing stability, budgeting, career advancement, education, childcare, and healthcare goals.
  • Connect residents with community resources and facilitate proper referrals.
  • Complete timely service documentation, maintain data management records, and assist with program reporting, including intake assessments and progress reports.
  • Support the supervision of intern tasks.
Resident Engagement
  • Coordinate resident classes and workshops, supervise volunteers, and promote community engagement through a monthly events calendar aligned with Warren Village's Family Services goals and the Bridge to Self-Sufficiency pillars.
  • Support direct service staff in scheduling classes and events, and foster community involvement.
  • Collaborate with the Volunteer Coordinator to onboard community volunteers for youth and adult programs with a culturally sensitive, two-generation approach.
  • Collaborate with the Community Engagement Coordinator on evening programming and special events; attend and assist in planning these events.
  • Develop new community engagement programs using resident feedback to guide the process.
  • Promote collaboration among Warren Village Family Services staff to share best practices and insights.
  • Maintain communication with supervisors and Supportive Services staff to align resident engagement goals with Warren Village's strategic vision.
  • Build relationships with community agencies to coordinate onsite engagement opportunities for enhanced resident well-being.
  • Facilitate resident programs like food and hygiene pantry distributions.
  • Cover administrative tasks as needed, including mail distribution and office processes.
Competencies
  • Demonstrates the ability to effectively assess and manage crisis situations, utilizing trauma-informed approaches to de-escalate tensions, ensure safety, and maintain a supportive environment.
  • Commitment to the mission, goals, and values of Warren Village as stated in the Summary above.
  • Technology systems aptitude. Demonstrated proficiency in Microsoft Office applications including Excel, PowerPoint, and Word.
  • Ability to work occasional evening and weekend hours within the work week. Flexibility to adapt therapy schedule to meet the evolving needs and dynamics of the community.
Minimum Qualifications
  • High school diploma or GED.
  • Conversational and written proficiency Spanish required.
  • Experience working with culturally diverse people.
  • Ability to work regular evening and weekend hours during the work week.
Preferred Education and Experience
  • Associate's degree (AA) from two-year college or technical school in Social Work, Human Services, or Education or a combination of education and work experience, with 2 years of work experience in one or more of these fields for every year of education.
  • Experience providing case management, coaching, and/or resource navigation.
  • Experience in Permanent Supportive Housing, Housing-First, Harm Reduction, Trauma-Informed Care, and Motivational Interviewing.
  • Lived experience in homelessness or housing instability, including an alum of Warren Village.
  • If driving is required, employees must have a valid driver's license and the ability to drive Warren Village vehicles.
Work Environment

The working environment is typically that of an office using a personal computer, telephone, and other equipment.

Physical Demands

Occasionally lifts and/or moves up to 25 lbs. Primarily a stationary position. The person in this position needs to occasionally move about inside the office/facility to access file cabinets, storage spaces, access units and building spaces by utilizing stairs, office machinery, etc. Constantly operates a computer and other productivity machinery, such as a calculator, copy machine and computer printer. Must be able to exchange accurate information in these situations.

Compensation

$23.45-$27.17 Yearly Salary

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