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Provider Relations Specialist

2 months ago

Alpharetta, United States Jackson + Coker Full time

About Jackson + Coker:

Jackson + Coker is a leading healthcare staffing agency with a broad national presence, focusing on temporary staffing solutions, locums-to-permanent placements, and telehealth staffing services. We collaborate with healthcare facilities of all sizes to connect them with qualified physicians and advanced practitioners dedicated to delivering exceptional patient care.

Role Overview:

The Client Services Coordinator plays a crucial role in the initial assessment of provider credentials (including physicians, advanced practice nurses, and allied health professionals) and serves as a key evaluator within the Client Services Department prior to the Privileging, Verifications, Licensing, and Service Coordination processes. This position is responsible for data management, mapping, and various pre-screening tasks. Responsibilities may include conducting primary source verifications, gathering references, and managing data entry tasks. The Client Services Coordinator is essential in securing provider and client information upfront, facilitating a more efficient and streamlined process for our clients.

Key Responsibilities:

  • Pre-populating provider information and CVs into the company database.
  • Requesting, collecting, and mapping client applications into the company database.
  • Engaging with provider offices to resolve discrepancies and gather missing information.
  • Communicating with providers or groups regarding onboarding status via phone, email, or mail.
  • Assisting in the development of contact sheets detailing providers' work history and insurance coverage.
  • Formulating and executing the Company’s Client Services strategies in collaboration with all specialty teams.
  • Interacting with clients through phone and email to ascertain preferences and maintain database accuracy.
  • Analyzing trends to ensure the ongoing success of the department.

Why Jackson + Coker Stands Out:

Career Growth:

Jackson + Coker is a highly regarded organization known for its commitment to quality and service, providing a stable career path in a respected industry.

Modern Facilities:

Our corporate headquarters offers a range of amenities, including a gym with exercise classes, a full-length pool, onsite dining options, and a health clinic providing complimentary services for associates and their families. We also offer extensive benefits, including medical, dental, vision, and a company-sponsored 401K plan with matching contributions.

Comprehensive Training:

We provide thorough orientation and continuous training to equip you for success in this vital role.

Inclusive Culture:

Our company fosters a diverse and inclusive environment, supported by associate-led philanthropic initiatives and networking groups.

Qualifications:

  • Strong customer service and organizational skills.
  • Able to thrive in a fast-paced environment while managing pressure effectively.
  • Build trust and respect with partners by consistently exceeding expectations.
  • Ability to multitask with a strong sense of urgency and time management.
  • Work independently and collaboratively as part of a team.
  • Adapt quickly to changing priorities.
  • Effectively communicate issues to management.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Bachelor's degree preferred or relevant experience.
  • Experience in credentialing or physician licensing is a plus.
  • Experience in privileging/enrollment is advantageous.

Equal Employment Opportunity:

Jackson + Coker is an EEO/AA Employer. We welcome all qualified applicants without regard to race, color, religion, sexual orientation, gender identity, national origin, age, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all associates.