Customer Service Representative

3 weeks ago


Austin, Texas, United States Staff My Agency Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Licensed Insurance Customer Service Representative. As a key member of our office, you will be responsible for providing exceptional service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.

Job Responsibilities:
  • Answer phones and greet clients
  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Provide excellent customer service every day

What We Offer:

  • Salary including bonuses, depending on experience
  • Up to $1,000 Sign on bonus for the right candidate
  • Valuable experience
  • Rewarding career opportunity with growth potential and advancement within the agency
  • Group Insurance & Retirement - Depending on number of hours
  • Blue Cross/Blue Shield PPO health insurance
  • Dental & Vision insurance
  • Retirement plan with company match
  • Will consider relocation incentive for qualified candidates
  • Use of our company vehicle a 2022 H yndai Ioniq (approx 60 mpg)

About Our Agency:

Our agency is a thriving and growing business, located in a beautiful area of Austin, Texas. We are passionate about serving our community and providing exceptional customer service. Our team is highly motivated and fun-loving, and we are looking for someone who shares our values and is committed to delivering outstanding results.

What Sets Us Apart:

  • We possess our securities licenses and are interested in training our employees on selling beyond P&C providing more financial opportunities
  • Our agency is located in an affluent area of Austin, giving you access to more opportunities to grow our book of business
  • We offer a unique perspective regarding insurance and how an insurance agency operates
  • We prioritize treating people the way we would want to be treated and giving our clients and potential clients informed choices


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