Customer Service Representative

4 weeks ago


Arlington Heights, Illinois, United States Thresholds Full time
Job Summary

We are seeking a highly motivated and compassionate Desk Clerk to join our team at Thresholds. As a key member of our location, you will play a vital role in providing exceptional customer service to our clients, staff, and guests.

Key Responsibilities
  • Greet and sign in clients, staff, and guests in a friendly and professional manner.
  • Provide excellent customer service, responding to inquiries and resolving issues in a timely and effective manner.
  • Monitor security cameras and ensure the safety of our clients and staff.
  • Contribute to a pleasant atmosphere in the building by building cordial relationships with clients and staff.
  • Communicate with clinical teams verbally and through records to support client recovery.
  • Answer and transfer phone calls, sort mail, and complete other administrative tasks as needed.
Requirements
  • Possession of a high school diploma or GED certificate.
  • Ability to work effectively in a fast-paced environment.
  • Excellent communication and relationship-building skills.
  • Attention to detail and dependability.
  • Reliable personal or public transportation to get to work location.
What We Offer
  • Competitive pay - Base Rate: $18.30/hourly.
  • Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation).
  • Dental insurance, vision insurance, 4 medical insurance plans.
  • 403(b) retirement plan with 3% employer match.
  • Robust employee assistance program (EAP).
  • Cell phone reimbursement (up to $50/month).
  • Public service loan forgiveness.
About Thresholds

Thresholds is a mission-driven agency with a deep commitment to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission.

We are a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row.



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