Customer Service Representative

3 days ago


Arlington Heights, Illinois, United States Sonoco Full time
Customer Service Representative

Sonoco is seeking a highly skilled Customer Service Representative to join our team. As a customer advocate, you will be responsible for handling customer inquiries, resolving issues, and ensuring timely order fulfillment.

Key Responsibilities:
  • Handle customer questions and concerns regarding order status and other related issues.
  • Maintain accurate customer files, both physical and electronic.
  • Accept and process orders directly from customers.
  • Coordinate with production to ensure orders are scheduled and delivered on time.
  • Quote customers pricing, enter new customer projects, and implement corrective actions.
  • Prepare sample orders for sales staff and customers.
  • Collaborate with account managers to resolve customer issues and communicate effectively.
  • Manage complex customer issues, analyze causative factors, and determine resolutions.
  • Research and resolve accounts receivable problems with assigned customers.
Requirements:
  • High School diploma or equivalent required.
  • Excellent written and verbal communication skills.
  • Two years of experience in an office setting and multi-line phone system preferred.
  • Bilingual ability (English/Spanish) verbal and written skills preferred.
  • Proficiency in Microsoft Office tools (Excel, Word, Outlook, etc.).
Benefits:
  • Competitive annual base salary range: $51,040 - $57,420.
  • Comprehensive total rewards package, including medical, dental, and vision coverage, 401(k) retirement plan, wellbeing tools, and paid time off.


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