Customer Service Representative
3 days ago
Sonoco is seeking a highly skilled Customer Service Representative to join our team. As a customer advocate, you will be responsible for handling customer inquiries, resolving issues, and ensuring timely order fulfillment.
Key Responsibilities:- Handle customer questions and concerns regarding order status and other related issues.
- Maintain accurate customer files, both physical and electronic.
- Accept and process orders directly from customers.
- Coordinate with production to ensure orders are scheduled and delivered on time.
- Quote customers pricing, enter new customer projects, and implement corrective actions.
- Prepare sample orders for sales staff and customers.
- Collaborate with account managers to resolve customer issues and communicate effectively.
- Manage complex customer issues, analyze causative factors, and determine resolutions.
- Research and resolve accounts receivable problems with assigned customers.
- High School diploma or equivalent required.
- Excellent written and verbal communication skills.
- Two years of experience in an office setting and multi-line phone system preferred.
- Bilingual ability (English/Spanish) verbal and written skills preferred.
- Proficiency in Microsoft Office tools (Excel, Word, Outlook, etc.).
- Competitive annual base salary range: $51,040 - $57,420.
- Comprehensive total rewards package, including medical, dental, and vision coverage, 401(k) retirement plan, wellbeing tools, and paid time off.
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