Customer Service Representative
3 days ago
Signature Aviation is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Fixed Base Operations (FBO) network, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Provide top-notch customer service to clients, responding to their inquiries, and resolving issues in a timely and professional manner.
- Work closely with our team to ensure seamless communication and coordination, ensuring that all customer needs are met.
- Assist with various tasks, including fueling, hangarage, maintenance, and other support services, to ensure the smooth operation of our FBO.
- Develop and maintain a thorough knowledge of our services, facilities, and surrounding areas to provide accurate information to clients.
- Collaborate with our team to identify and implement process improvements, ensuring that our services meet the highest standards of quality and efficiency.
- High School diploma or equivalent required.
- Minimum of 18 years of age.
- Valid state license required where applicable.
- Professional appearance and excellent communication skills.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Ability to lift light to moderately heavy items and work in varying weather conditions.
- Three to six months of experience in aviation, FBO, hospitality, customer service, or a related field.
- Knowledge of radio procedures and protocols.
Signature Aviation offers a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, life insurance, disability insurance, 401(k), and more. We also offer paid time off, paid maternity leave, tuition reimbursement, training and development opportunities, and an Employee Assistance Program (EAP).
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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