Customer Service Representative

3 weeks ago


Solon, Ohio, United States Rexel USA, Inc. Full time

Job Summary

The Customer Service Specialist is a key member of our team at Rexel USA, Inc., responsible for delivering exceptional customer service to our internal and external customers. This role involves answering calls, addressing customer and vendor questions and needs both in person and via email, ensuring timely and effective resolution of issues.

Key Responsibilities

  • Provide exceptional customer service to internal and external customers
  • Answer calls and respond to customer inquiries in a timely and professional manner
  • Address customer and vendor questions and needs both in person and via email
  • Ensure timely and effective resolution of customer issues

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information


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