Customer Service Representative

4 weeks ago


Solon, Ohio, United States Staffing Solutions Enterprises Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Staffing Solutions Enterprises. As a Customer Service Representative, you will be responsible for providing quality customer service to both commercial and residential customers, building relationships, and working with a great team.

Key Responsibilities
  • Resolve customer inquiries, including order status, product information, order processing, account status, sales programs, and product line knowledge.
  • Process all customer orders received by EDI, telephone, fax, email, and mail.
  • Review delivery due lists for all customer orders to align with delivery requests.
  • Answer customer inquiries via fax, phone, email, and mail.
  • Check stock and provide availability dates to customers.
  • Provide freight quotes once processed through the Logistics Department.
  • Ship samples as required by customers for product specials.
  • Collaborate with other departments such as billing, credit, freight, and transportation to solve customer inquiries.
  • Locate out-of-stock material for customers, when required, from other distributors.

Requirements
  • High school diploma or general education degree (GED); AA or BA degree.
  • Minimum of three years of customer contact experience.
  • Exposure to SAP, or other CRM is preferred.

About Us
We are a global staffing company that partners with our clients to find the best talent for their businesses. We are excited to partner with our global client in staffing a customer care representative in Solon, OH. If you are a motivated and customer-focused individual, we encourage you to apply for this role.

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