Customer Service Representative

4 weeks ago


Solon, Ohio, United States Staffing Solutions Enterprises Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team at Staffing Solutions Enterprises. In this role, you will provide quality customer service for both commercial and residential customers, build relationships, and work with a great team.

Key Responsibilities:
  • Resolve customer inquiries, including order status, product information, order processing, account status, sales programs, and product line knowledge.
  • Process all customer orders received by EDI, telephone, fax, email, and mail.
  • Review delivery due lists for all customer orders to align with delivery requests.
  • Answer customer inquiries via fax, phone, email, and mail.
  • Check stock and provide availability dates to customers.
  • Provide freight quotes once processed through the Logistics Department.
  • Ship samples as required by customers for product specials.
  • Collaborate with other departments such as billing, credit, freight, and transportation to solve customer inquiries.
  • Locate out-of-stock material for customers, when required, from other distributors.
Requirements:
  • High school diploma or general education degree (GED); AA or BA degree.
  • Minimum of three years of customer contact experience.
  • Exposure to SAP, or other CRM is preferred.


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