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Customer Service Representative

1 month ago

Solon, Ohio, United States EverStaff Full time
Job Description

Everstaff is seeking a skilled Call Center Associate to join our team. As the first point of contact for customer inquiries, you will be responsible for managing incoming calls and providing solutions in accordance with company policies.

Key Responsibilities:
  • Interact with customers, address and resolve inquiries, and provide outstanding customer service.
  • Respond to customer calls promptly and professionally, and research required information as needed.
  • Provide customers with product and service information, and efficiently multitask across various software programs.
  • Maintain excellent organizational skills and the ability to work independently and as part of a team.
Qualifications:
  • High School Diploma or equivalent; relevant work experience is a plus.
  • Strong organizational and analytical skills, with proficiency in Windows-based software, particularly Word, Excel, and Access.
  • Ability to consistently meet or exceed quality and production standards, and maintain professionalism, punctuality, and a positive attitude.
  • Experience in quality assurance, insurance, and claims is beneficial and preferred.
Benefits:
  • Competitive pay, medical, dental, vision, PTO, company holidays, career advancement opportunities, and training opportunities.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI) and all qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other protected status under the law.