Food and Beverage Operations Manager

6 days ago


Aurora, Colorado, United States The Benson Hotel & Faculty Club Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at The Benson Hotel & Faculty Club. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, leading and supervising front-of-house staff, and ensuring seamless operations in the dining room.

Key Responsibilities
  • Lead and Supervise Front-of-House Staff
    • Recruit, train, and develop a high-performing team of servers, hosts/hostesses, bartenders, and bussers
    • Provide coaching, guidance, and feedback to staff to enhance their skills and knowledge
    • Mentor and develop staff to take on additional responsibilities and advance their careers
  • Coordinate Dining Room Operations
    • Develop and implement effective scheduling and staffing plans to meet guest demand and operational needs
    • Ensure seamless communication and collaboration between front-of-house and back-of-house teams
    • Monitor and maintain high standards of cleanliness, organization, and maintenance in the dining room
  • Provide Exceptional Customer Service
    • Ensure that all guests receive prompt, courteous, and personalized service
    • Respond promptly and professionally to guest inquiries, requests, and concerns
    • Exceed guest expectations and build loyalty through exceptional service and attention to detail
  • Monitor and Analyze Sales Performance
    • Track and analyze sales data, guest counts, and average check amounts to identify opportunities for growth and improvement
    • Develop and implement strategies to increase sales, attract new customers, and enhance the guest experience
Requirements
  • Minimum of 2 years of supervisory experience in a fast-paced food and beverage environment
  • Proven track record of leading and developing high-performing teams
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work effectively in a team environment and adapt to changing priorities and demands
  • High school diploma and/or equivalent work experience
Benefits
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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