Food and Beverage Operations Manager
6 days ago
We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at The Benson Hotel & Faculty Club. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, leading and supervising front-of-house staff, and ensuring seamless operations in the dining room.
Key Responsibilities- Lead and Supervise Front-of-House Staff
- Recruit, train, and develop a high-performing team of servers, hosts/hostesses, bartenders, and bussers
- Provide coaching, guidance, and feedback to staff to enhance their skills and knowledge
- Mentor and develop staff to take on additional responsibilities and advance their careers
- Coordinate Dining Room Operations
- Develop and implement effective scheduling and staffing plans to meet guest demand and operational needs
- Ensure seamless communication and collaboration between front-of-house and back-of-house teams
- Monitor and maintain high standards of cleanliness, organization, and maintenance in the dining room
- Provide Exceptional Customer Service
- Ensure that all guests receive prompt, courteous, and personalized service
- Respond promptly and professionally to guest inquiries, requests, and concerns
- Exceed guest expectations and build loyalty through exceptional service and attention to detail
- Monitor and Analyze Sales Performance
- Track and analyze sales data, guest counts, and average check amounts to identify opportunities for growth and improvement
- Develop and implement strategies to increase sales, attract new customers, and enhance the guest experience
- Minimum of 2 years of supervisory experience in a fast-paced food and beverage environment
- Proven track record of leading and developing high-performing teams
- Excellent communication, leadership, and problem-solving skills
- Ability to work effectively in a team environment and adapt to changing priorities and demands
- High school diploma and/or equivalent work experience
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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