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Senior Electronics Repair Specialist

2 months ago

Charlotte, North Carolina, United States Best Buy Full time
Senior Repair Agent Job Description

The Senior Repair Agent plays a crucial role in delivering exceptional customer experiences by providing high-quality repairs on consumer electronics and appliances. This position requires a strong technical expertise, leadership skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Customer Experience: Build relationships with customers, provide solutions to their needs, and drive a positive experience.
  • Team Leadership: Lead a team of repair agents, provide work direction, and lead repair training for a specific product category.
  • Repair and Maintenance: Diagnose, order, and install products and parts for repair, and complete routine functionality and quality testing.
  • Customer Communication: Contact customers with quotes for repair and answer questions regarding cost, product installation, and operation.
Requirements:
  • Able to stand and sit for long periods of time.
  • Able to work in a fast-paced environment.
  • Able to work in a non-climate-controlled environment.
  • Able to lift weight up to 50 pounds with or without accommodation.
  • 6 months of experience facilitating training on diagnosing and repairing consumer electronics and/or appliances.
  • 9 months of experience diagnosing and repairing consumer electronics and/or appliances.
Preferred Qualifications:
  • Consumer Electronics and/or Appliance Manufacture Repair Certification.
  • Sealed System Certification applicable to appliances.
  • 6 months of experience using Best Buy's Star and Smart Parts system or Parts Inventory System.

Best Buy is an equal opportunity employer.