Assistant Director of Operations
4 weeks ago
Puttshack is an innovative entertainment company that offers a unique blend of technology and hospitality. As the Assistant Director of Operations, you will play a key role in leading a team of associates and overseeing the Food and Beverage programs and venue operations of your assigned Puttshack venue location.
Key Responsibilities:- Operational Leadership:
- Oversee day-to-day operations across all areas of the venue, including game & technology, food & beverage, and overall environment.
- Work with Director of Operations to optimize venue operations to meet and exceed key metrics to enhance efficiency, profitability, and guest satisfaction.
- Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives.
- Manage daily systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, guest satisfaction, etc.
- Responsible for tracking, storing, purchasing, and invoicing of small wares, food, liquor, and other inventory.
- Team Development and Management:
- Hire, train, and develop a team of salaried and hourly associates
- Partner with DO and Talent Acquisition to maintain proper staffing levels
- Collaborate with DO, Talent, and Training teams to ensure positive and effective onboarding and training programs
- Create and manage associate schedules using weekly and daily forecasts.
- Foster a positive and inclusive work environment that promotes teamwork and associate engagement.
- Drive accountability and consistency by providing constructive coaching and feedback.
- Guest Experience:
- Champion the Puttshack brand by ensuring a consistent and exceptional guest experience
- Monitor guest feedback through online reviews, surveys, third-party shoppers, etc. and work with DO to implement improvements based on insights.
- Develop and maintain strong relationships with key stakeholders, including guests, partners, and vendors.
- Compliance and Safety:
- Ensure all locations comply with health and safety regulations within a food & beverage environment,
- Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and employees.
- Address and resolve any operational or safety issues promptly.
- Ensure the venue operates accordingly to all local, state, and federal employment laws and regulations, including wage & hour, health, & safety.
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