Assistant Director of Operations

4 weeks ago


St Louis, Missouri, United States Puttshack Full time
Job Overview

Puttshack is an innovative entertainment company that offers a unique blend of technology and hospitality. As the Assistant Director of Operations, you will play a key role in leading a team of associates and overseeing the Food and Beverage programs and venue operations of your assigned Puttshack venue location.

Key Responsibilities:
  • Operational Leadership:
    • Oversee day-to-day operations across all areas of the venue, including game & technology, food & beverage, and overall environment.
    • Work with Director of Operations to optimize venue operations to meet and exceed key metrics to enhance efficiency, profitability, and guest satisfaction.
    • Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives.
    • Manage daily systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, guest satisfaction, etc.
    • Responsible for tracking, storing, purchasing, and invoicing of small wares, food, liquor, and other inventory.
  • Team Development and Management:
    • Hire, train, and develop a team of salaried and hourly associates
    • Partner with DO and Talent Acquisition to maintain proper staffing levels
    • Collaborate with DO, Talent, and Training teams to ensure positive and effective onboarding and training programs
    • Create and manage associate schedules using weekly and daily forecasts.
    • Foster a positive and inclusive work environment that promotes teamwork and associate engagement.
    • Drive accountability and consistency by providing constructive coaching and feedback.
  • Guest Experience:
    • Champion the Puttshack brand by ensuring a consistent and exceptional guest experience
    • Monitor guest feedback through online reviews, surveys, third-party shoppers, etc. and work with DO to implement improvements based on insights.
    • Develop and maintain strong relationships with key stakeholders, including guests, partners, and vendors.
  • Compliance and Safety:
    • Ensure all locations comply with health and safety regulations within a food & beverage environment,
    • Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and employees.
    • Address and resolve any operational or safety issues promptly.
    • Ensure the venue operates accordingly to all local, state, and federal employment laws and regulations, including wage & hour, health, & safety.


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