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Director of Philanthropy Operations

1 month ago

St Louis, Missouri, United States St. Louis Symphony Orchestra Full time
Job Title: Director of Philanthropy Operations

St. Louis Symphony Orchestra seeks a highly skilled and experienced Director of Philanthropy Operations to join its Philanthropy Management Team. This key role is responsible for ensuring operational efficiency, analytics, and data accuracy to drive long-term fundraising success.

Key Responsibilities:
  • Supervise the Philanthropy Operations team to ensure effective and efficient gift processing, reporting, data extractions, analytics, and logistics.
  • Develop and implement strategies to increase the effectiveness and efficiency of philanthropy operations processes.
  • Ensure the accuracy and effectiveness of gift and pledge processing, tributes, acknowledgments, and donor fulfillment.
  • Create and maintain a philanthropy dashboard and reports to track progress toward key priorities and goals.
  • Analyze reporting and data extractions for accuracy and effectiveness in driving donor development strategies.
  • Collaborate closely with the Philanthropy leadership team to ensure departmental needs are met.
  • Ensure current documentation of philanthropy business processes and Tessitura systems policies.
  • Track and consistently follow the Philanthropy Department calendar of events, mailings, and other scheduled activities.
Requirements:
  • Bachelor's degree in business, analytics, non-profit management, or a related field.
  • 3 years of Tessitura or fundraising database experience in a nonprofit institution preferred.
  • Strong project management experience.
  • Demonstrated analytical experience generating, extracting, and manipulating data reports to drive institution strategic direction.
  • 1-2 years of supervisory experience preferred.
Skills and Abilities:
  • Ability to set priorities, manage workload, and perform diversified duties while managing others.
  • Strong database manipulation skills and ability to observe and detect subtle variances in database files.
  • High level PC skills, including MS Word, Excel, Outlook, and database management software.
  • Excellent attention to detail and strong writing and organizational skills.
  • Ability to handle sensitive information and maintain confidentiality.
  • Excellent verbal and written communication skills with the ability to maintain a positive work atmosphere.
  • Exceptional logical thinking regarding database information and management, including problem-solving and data analysis.