Floral Services Coordinator

1 week ago

Southaven, Mississippi, United States Tom Thumb Full time
JOB TITLE:
Floral Manager

REPORTS TO:
Store Director

EMPLOYMENT TYPE:
Hourly

LOCATION:
Retail Environment

DEPARTMENT:
Floral Services

OBJECTIVE:
The Floral Manager is dedicated to delivering exceptional customer service across all aspects of the role. The primary goal is to provide high-quality floral products that surpass customer expectations.

This position requires a solid understanding of department operations, including the design and preparation of floral arrangements and maintaining a sufficient inventory of fresh products.

The Floral Manager is accountable for ensuring a fresh inventory, completing necessary administrative tasks, and keeping precise departmental records.


KEY RESPONSIBILITIES:
  • Foster a welcoming atmosphere focused on prompt and friendly customer service.
  • Assist customers with product recommendations.
  • Utilize suggestive selling techniques through various communication channels.
  • Handle incoming calls effectively, addressing customer inquiries and complaints as needed.
  • Process special orders from customers, both over the phone and in person.
  • Manage inventory orders for balloons, plants, flowers, and related supplies, ensuring product freshness and variety.
  • Oversee daily operations, monitoring production processes to align with company standards and profitability goals.
  • Enhance floral displays, create bows, inflate balloons, and prepare bouquets.
  • Produce floral designs that meet company standards.
  • Maintain departmental standards for floral and balloon arrangements.
  • Support team members in their tasks and responsibilities.
  • Evaluate employee performance and productivity.
  • Understand the roles and responsibilities of all department staff.
  • Comprehend opening and closing procedures for the department.
  • Schedule, supervise, and train department personnel.
  • Educate employees on store policies and procedures.
  • Familiarity with company policies as outlined in the employee handbook.
  • Ensure compliance with product dating and quality standards.
  • Participate in personnel actions, including interviews and promotions.
  • Prepare sales and inventory reports, conducting physical inventory checks regularly.
  • Implement proper product preparation techniques and operate necessary equipment.
  • Conduct receiving duties, ensuring product quality and adherence to storage guidelines.
  • Maintain accurate administrative records for the department.
  • Control shrinkage and manage costs effectively.
  • Adhere to workplace safety regulations and ensure proper pricing and signage.
  • Maintain cleanliness and safety in the work area, including compliance with code dates.
  • Execute emergency procedures as required.

SKILLS AND REQUIREMENTS:
  • Strong communication and interpersonal skills, maintaining professionalism with customers and colleagues.
  • Basic knowledge of product perishability and safety procedures.
  • Understanding of company practices and floral department policies.
  • Physical ability to lift and maneuver objects weighing up to 40 lbs and perform repetitive tasks.
  • Manual dexterity and good coordination are essential.
  • Mental alertness is crucial for accurate task completion.
  • Proficient in operating various tools and equipment related to the floral department.
  • Willingness to work flexible hours, including nights and weekends.
  • Awareness of potential hazards associated with equipment used in the role.

WORK ENVIRONMENT:
  • Primarily operates in a temperature-controlled environment with exposure to refrigerated areas.
  • Occasional travel may be required.

Disclaimer:

The above information outlines the general nature and level of work expected from employees in this position. It is not intended to be an exhaustive list of all responsibilities and skills required.

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