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Patient Intake Coordinator
2 months ago
AdaptHealth is a leading provider of comprehensive home medical equipment solutions in the United States, dedicated to delivering a wide range of cost-effective HME and respiratory care products and services that ensure patients remain comfortable and thriving in their own homes.
Our commitment to innovation drives us to leverage technology, processes, and the strength of our national network to enhance patient care.
We strive to revolutionize the durable medical equipment sector by challenging the status quo and providing the highest quality of care.
Position Overview:
The Patient Intake Coordinator plays a vital role with diverse responsibilities, including precise and prompt data entry, selecting and managing inventory and services in essential databases, liaising with referral sources, and effectively utilizing technology to document patient information and communications.
Key Responsibilities:
1. Enter referrals within the designated timeframe, adhering to established productivity and quality standards.
2. Communicate with referral sources, physicians, or associated staff to ensure documentation is directed to the appropriate physician for signature and completion.
3. Accurately input referrals into the relevant system based on the type of referral received.
4. Collaborate with local branch leadership to guarantee the provision of appropriate inventory and services.
5. Assist with other regional team functions as required.
6. For non-Medicaid patients, inform patients of their financial responsibilities, collect payments, and document accordingly in patient records.
7. Follow company policies and procedures to ensure the correct shipping method is utilized for service delivery.
8. Respond to phone inquiries promptly and assist callers.
9. For non-Medicaid patients, review medical records for non-sales assisted referrals to ensure compliance standards are met prior to service delivery.
10. Demonstrate expertise in payer guidelines and clinical documentation to assess qualification status and compliance for all equipment and services.
11. Engage with community referral sources to obtain compliant documentation promptly to facilitate the referral process.
12. Contact patients when received documentation does not meet payer guidelines to provide updates and present additional options to facilitate the referral process.
13. Collaborate with the sales team to gather necessary documentation to support the referral process and maintain relationships with referral sources.14. Navigate multiple online EMR systems to retrieve applicable documentation.
15. Work with the verification team to ensure all requirements are met for both teams to provide accurate information to patients and ensure payments.
16. Uphold patient confidentiality and operate within HIPAA guidelines.17. Complete assigned compliance training and other educational programs as required.
18. Maintain compliance with AdaptHealth's Compliance Program.
19. Perform other related duties as assigned.
Required Skills and Qualifications:
1. Ability to interact appropriately with patients, referral sources, and staff.
2. Strong decision-making skills.
3. Analytical and problem-solving abilities with a keen attention to detail.
4. Excellent customer service and telephone communication skills.
5. Proficient computer skills and knowledge of Microsoft Office.
6. Ability to prioritize and manage multiple tasks effectively.
7. Solid aptitude for learning new technologies and understanding data flow through systems and system interactions.
Education and Experience:
High School Diploma.
One (1) year of relevant work experience in healthcare administration, financial services, insurance customer service, claims, billing, call center, or management in any industry is required.
Relevant job experience includes any of the above tasks in a Medicare-certified HME, IV, or HH environment that routinely bills insurance.
Work Environment and Physical Demands:
Work environment may be stressful at times due to fluctuating office activities and workloads.
Must be able to bend, stoop, stretch, stand, and sit for extended periods.
Subject to prolonged sitting and exposure to computer screens.
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
Must be able to lift up to 30 pounds as needed.
May encounter upset customers or patients.
This position is primarily performed in an office setting.
Excellent verbal and written communication skills are essential, demonstrating empathy, compassion, courtesy, and respect for privacy.
Benefits include medical, vision, paid time off, and 401k.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.
This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
