Patient Service Representative

6 days ago

Columbus, Ohio, United States Central Ohio Primary Care Full time

We are seeking a highly skilled Patient Service Representative to join our team at Central Ohio Primary Care Physicians.

This role is a key point of contact for patients and provides a positive customer service experience from start to finish during their visit.

This is a full-time position working Monday through Friday, 7:30am to 4:30pm.

Key Responsibilities:

  • Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
  • Communicate regularly with clinical staff to ensure patients and office needs are met.
  • Greet patients and complete established check-in procedures upon arrival.
  • Collect copays, deductibles, and/or outstanding balances.
  • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner.
  • Complete clerical tasks, including data entry, filing, scanning, and general support to all office personnel.
  • Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Requirements:

  • High School diploma or GED or 6 months of customer service experience.
  • Excellent interpersonal and verbal communication skills.
  • Strong organizational and written communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Knowledge of HIPAA guidelines and understanding of patient privacy.

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