Patient Service Representative
3 weeks ago
We are seeking a highly skilled Patient Service Representative to join our team at Central Ohio Primary Care Physicians.
This role is a key point of contact for patients and provides a positive customer service experience from start to finish during their visit.
This is a full-time position working Monday through Friday, 7:30am to 4:30pm.
Key Responsibilities:
- Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
- Communicate regularly with clinical staff to ensure patients and office needs are met.
- Greet patients and complete established check-in procedures upon arrival.
- Collect copays, deductibles, and/or outstanding balances.
- Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner.
- Complete clerical tasks, including data entry, filing, scanning, and general support to all office personnel.
- Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Requirements:
- High School diploma or GED or 6 months of customer service experience.
- Excellent interpersonal and verbal communication skills.
- Strong organizational and written communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Knowledge of HIPAA guidelines and understanding of patient privacy.
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