Restaurant Shift Lead
4 days ago
As a Senior Restaurant Operations Manager at JACKMONT HOSPITALITY INC., you will be responsible for:
Key Accountabilities:
- SUPERVISE OPERATIONS DURING SCHEDULED SHIFTS
- Ensure daily decision-making and staff support
- Uphold standards, product quality, and cleanliness - SET UP THE RESTAURANT AND STAFF FOR AN OUTSTANDING SHIFT
- Ensure all necessary preparations are made - OBSErve TEAM MEMBER PERFORMANCE
- Provide immediate feedback, coaching, development, and recognition - ESEnSURE NEWLY HIRED TEAM MEMBERS FOLLOW AND COMPLETE THEIR TRAINING PLAN
- INTERACT WITH GUESTS
- Ensure their experience is delivered in accordance with Friday's Service Style
- Follow up on any issues or complaints they may have - CONDUCT MOTIVATIONAL STAFF MEETINGS
- Engage and inform team members about Friday's food, beverage, promotions, etc. - ENSURE GREAT FOOD IS SERVED TO EVERY GUEST
- Maintain high-quality standards - MAINTAIN THE AMBIANCE OF THE RESTAURANT
- Align it with Non-Negotiable Brand Standards (NNBS) - CONDUCT FOOD SAFETY AND LINE CHECKS
- Ensure food and beverage standards are met and executed safely - MANAGE CASH HANDLING PROCEDURES
- Assign bartender drawers
- Perform checkouts
- Collect tip share - APPROVE FOOD AND BEVERAGE COMPS OR PROMOTIONS
- Ensure accuracy and fairness - CHECK IN DELIVERIES FROM VENDORS
- Verify quality and proper billing - PREPARE END-OF-SHIFT REPORTS
- Provide detailed information about restaurant operations - ENSURE A SAFE WORKING AND GUEST ENVIRONMENT
- Reduce the risk of injury and accidents
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