IT Support Specialist

4 weeks ago


Des Plaines, Illinois, United States Lutheran Social Services of IL Full time
Job Title: IT Support Specialist

Lutheran Social Services of Illinois (LSSI) is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support for applications and systems software, end-user hardware, and other hardware infrastructure for our various locations.

Key Responsibilities:

  • Provide level 1 and 2 support for systems via phone or at user workstation at LSSI locations while maintaining excellent customer support and effective resolution of issues.
  • Deliver end-user training on devices and applications software usage.
  • Follow procedures for responding to, recording, and escalating support issues.
  • Work closely with the Senior Support Specialist to meet and exceed on Key Performance Indicators.
  • Configure cost-effective and standard hardware and software.
  • Install, configure, test, and troubleshoot personal computer systems following established standards.
  • Grant access to corporate networks and applications with proper approvals.
  • Maintain updated, broad knowledge of relevant technologies.

Requirements:

  • High school diploma or equivalent required.
  • Bachelor's degree preferred.
  • Background check clearance required.
  • IT related and ITIL certification is preferred.
  • Minimum of three (3) to five (5) years' experience in desktop, network, and/or telephone support preferred.

Benefits:

  • Competitive salary based upon relevant education, experience, and licensure.
  • Opportunity for advancement.
  • Comprehensive benefits package for Full-Time employees includes healthcare insurance, paid time off, holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.

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