IT Support Specialist
4 weeks ago
Lutheran Social Services of Illinois (LSSI) is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support for applications and systems software, end-user hardware, and other hardware infrastructure for our various locations.
Key Responsibilities:
- Provide level 1 and 2 support for systems via phone or at user workstation at LSSI locations while maintaining excellent customer support and effective resolution of issues.
- Deliver end-user training on devices and applications software usage.
- Follow procedures for responding to, recording, and escalating support issues.
- Work closely with the Senior Support Specialist to meet and exceed on Key Performance Indicators.
- Configure cost-effective and standard hardware and software.
- Install, configure, test, and troubleshoot personal computer systems following established standards.
- Grant access to corporate networks and applications with proper approvals.
- Maintain updated, broad knowledge of relevant technologies.
Requirements:
- High school diploma or equivalent required.
- Bachelor's degree preferred.
- Background check clearance required.
- IT related and ITIL certification is preferred.
- Minimum of three (3) to five (5) years' experience in desktop, network, and/or telephone support preferred.
Benefits:
- Competitive salary based upon relevant education, experience, and licensure.
- Opportunity for advancement.
- Comprehensive benefits package for Full-Time employees includes healthcare insurance, paid time off, holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
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