IT Support Specialist

3 weeks ago


Des Plaines, Illinois, United States AmericanEagle Full time

At AmericanEagle, we're seeking a skilled IT Support Specialist to join our Internal IT team. As a key member of our team, you will provide technical support for our employees, work directly with employees for software/hardware installation, and manage and maintain MS Exchange, MS Teams.

The ideal candidate will have experience with Windows 10, Windows Server, and MacOS, as well as desktop and laptop hardware. They will also have exposure to RSAT, especially Active Directory, and software and hardware troubleshooting skills.

We offer a generous compensation and benefits package, as well as opportunities for continuous improvement and learning. Our team is passionate about problem-solving and efficiency, and we're looking for someone who shares our values.

Responsibilities:

  • Provide technical support for employees
  • Work directly with employees for software/hardware installation
  • Patching cables and design/implement network infrastructure
  • Use PowerShell scripting to automate manual tasks
  • Set up new users, including their physical workspace
  • Manage and maintain MS Exchange, MS Teams
  • Deploy OS to workstations and laptops
  • Support over remote desktop or on-site for multiple offices

Requirements:

  • Experience with Windows 10, Windows Server, and MacOS
  • Experience with desktop and laptop hardware
  • Exposure to RSAT, especially Active Directory
  • Software and hardware troubleshooting skills
  • Ability to work with command lines
  • Passion for problem-solving and efficiency
  • Desire for continuous improvement and learning
  • Stellar interpersonal communication skills and a team mindset

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