IT Support Specialist
3 weeks ago
Shartega IT, Inc. is seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing first-level technical support to our clients, resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- IT Support relating to technical issues involving Microsoft's core business applications and operating systems
- IT Support relating to technical issues involving Apple's core business applications and operating systems
- IT Support relating to technical issues involving our clients' core business applications
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- System documentation maintenance and review in ConnectWise
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages
Requirements:
- Advanced understanding of operating systems, business applications, printing systems, and network systems
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization's key services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast moving environment
Education and Experience:
- BA/BS, preferably in computer science or a related field
- 1-3 years of IT or related experience
- A+, Network+, CCT, CCENT, CMNA, MCP Certifications a plus
Benefits:
Shartega IT, Inc. offers a competitive salary based on experience and qualifications, premier health, dental, and vision benefits, 401K Retirement Plan, full on the job training & support, fun working environment and culture, work from home days, and great opportunity for advancement.
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