Technical Support Engineer II

5 days ago


Germantown, Maryland, United States BTI Full time
About Our Company

BTI is a leading provider of business technology solutions. We are committed to delivering high-quality services and products that meet the needs of our clients.

Job Description

We are currently seeking a highly motivated and experienced Desk Side Support Technician II- US Citizens to join our team. In this role, you will be responsible for installing, configuring, and maintaining operating system workstations and servers, as well as providing technical support to field engineers, technicians, and product support personnel.

Key Responsibilities
  • Install, configure, and maintain operating system workstations and servers
  • Provide technical support to field engineers, technicians, and product support personnel
  • Develop and maintain a comprehensive operating system hardware and software configuration database/library
  • Support media management through internal methods and procedures or through offsite storage and retrieval services
Requirements
  • Bachelors degree and 2 years related experience, or 4+ years additional experience in lieu of degree
  • A+ Certification or higher required
  • Security+, Network+, HDI or ITIL certifications desired
  • Must be able to obtain a DOE Q clearance
Benefits

We offer a competitive salary, benefits package, and opportunities for professional growth and development.



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