Support Engineer

6 days ago


Germantown, Maryland, United States American Oncology Management Company Full time
Key Responsibilities
  • Provide rotational technical support to our clinics, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
  • Collaborate with the Corporate IT team to implement solutions, drive innovation, and enhance the overall customer experience.
  • Travel to designated regional clinics to address daily technical operational concerns, working closely with clinic staff and stakeholders.
Requirements
  • Minimum 2-5 years of Help Desk experience, with a proven track record of documenting ticket details and developing knowledge-based articles.
  • Bachelor's degree in Computer Science or related field.
  • Excellent analytical and critical thinking skills, with the ability to exercise independent judgment.


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