Collections Specialist
1 day ago
We are seeking a highly skilled and organized Collections Specialist to join our team at The Management Trust. As a Collections Specialist, you will play a critical role in supporting our debt resolution and collection efforts while adhering to Civil Code, Association policies, and other regulatory compliance requirements.
Key Responsibilities:- Generate and record delinquent assessment liens and releases
- Pull title, verify owner records, and check lender activity for delinquent accounts
- Generate Prelien letters and assist in mailing process
- Process collection service and attorney assignments; follow-up as needed
- Facilitate and monitor payment plan agreements
- Review homeowner accounts, research discrepancies, and process adjustments
- Regularly review and complete pending action items, ensuring that questions have been answered and issues have been resolved
- Generate and maintain reports, account ledgers, special letters
- Assist homeowners with online account access, resetting passwords, online payments, and paperless billing
- Post and deposit payments to owner accounts, ensuring accurate payment application
- Handle homeowner calls and assist clients with account resolution
- Provide various administrative support, including, but not limited to data entry, generating reports, and tracking certified mail receipts
- Perform any additional duties or special projects as assigned
- High School Diploma (or equivalent); Associate's Degree preferred
- Proficiency in accounts receivable, customer service, and/or collections – with generally 1-2 years of experience
- Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
- Ability to meet deadlines and address time-sensitive issues
- Superior multi-tasking skills
- Excellent written and verbal communication
- Ability to provide high-level customer service with astute attention to detail and organization
- Must be a team player
- Ability to manage workflow amid shifting priorities
- Willing to learn Company process and procedures, and learn/use proprietary software
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor with all internal and external customers at all times
- Monday-Friday from approx. 8:00 am-5:00 pm
- This position may require occasional long hours to meet business needs
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
We reserve the right to modify this job description at any time based on business need.
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Collections Specialist
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Corona, California, United States The Management Trust Full timeJob Title: Collections SpecialistThe Management Trust is seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in supporting our debt resolution and collection efforts while adhering to Civil Code, Association policies, and other regulatory compliance requirements.Key...
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