Collections Specialist

2 weeks ago

Corona, California, United States The Management Trust Full time
Job Title: Collections Specialist

The Management Trust is seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in supporting our debt resolution and collection efforts while adhering to Civil Code, Association policies, and other regulatory compliance requirements.

Key Responsibilities:
  • Provide quality customer service via phone and facilitate payment collection/account resolution from walk-in clients and vendors.
  • Generate and record delinquent assessment liens and releases.
  • Pull title, verify owner records, and check lender activity for delinquent accounts.
  • Process collection service and attorney assignments; follow-up as needed.
  • Facilitate and monitor payment plan agreements.
  • Review homeowner accounts, research discrepancies, and process adjustments.
  • Generate and maintain reports, account ledgers, special letters.
  • Assist homeowners with online account access, resetting passwords, online payments, and paperless billing.
  • Post and deposit payments to owner accounts, ensuring accurate payment application.
  • Handle homeowner calls and assist clients with account resolution.
  • Provide various administrative support, including data entry, generating reports, and tracking certified mail receipts.
Requirements:
  • High School Diploma (or equivalent); Associate's Degree preferred.
  • Proficiency in accounts receivable, customer service, and/or collections - with generally 1-2 years of experience.
  • Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus.
  • Ability to meet deadlines and address time-sensitive issues.
  • Superior multi-tasking skills.
  • Excellent written and verbal communication.
  • Ability to provide high-level customer service with astute attention to detail and organization.
  • Must be a team player.
  • Ability to manage workflow amid shifting priorities.
  • Willing to learn Company process and procedures, and learn/use proprietary software.
  • Adaptable and dependable with a solid attendance record.
  • Professional and respectful demeanor with all internal and external customers at all times.
Working Conditions:
  • Use standard office equipment, including computer, phone, copier/scanner, etc.
  • Be stationary or in motion for periods of time.
  • Relocate up to (25) pounds.
Equal Opportunity Employer:

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

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