Medical Enrollment Specialist
2 days ago
We are seeking a dedicated and customer-focused individual to join our fast-paced team as a New Customer Enrollment Specialist in our high-volume call center.
About the Role:The New Customer Enrollment Specialist is the advocate of the customers for the Company, so empathy and compassion are paramount.
The representative is responsible for the timely processing of all new patient accounts, coordinates scheduling of services for assigned sales representative, maintain customer files and the production of all delivery paperwork.
Key Responsibilities:- Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
- Address and resolve customer concerns or issues in a timely and effective manner.
- Adhere to all HIPAA guidelines/regulations.
- Communicate effectively and empathetically with customers to understand their needs.
- Provide clear and concise information to customers on products, services, and processes.
- Maintain a strong working knowledge of products & services, funding sources and company policies & procedures.
- Develop and maintain a strong understanding of specific requirements of contracted providers.
- High school diploma or equivalent required.
- Ability to pass a drug and background check.
- Basic working knowledge of computer systems; Brightree experience a plus.
- Variety of Medical, Dental and Vision Insurance Plans
- 401k Plan
- PTO and Paid Holidays
- Employee Discounts
- Employee Profit Sharing Program
We are an equal opportunity employer and welcome applications from diverse candidates.
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