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Medical Enrollment Specialist
2 months ago
Medical Enrollment Specialist
**About the Role**
We are seeking a dedicated and customer-focused individual to join our team as a Medical Enrollment Specialist in our high-volume call center. As a Medical Enrollment Specialist, you will be the advocate of our customers, providing empathy and compassion in every interaction. Your primary responsibility will be the timely processing of all new patient accounts, coordinating scheduling of services for assigned sales representatives, maintaining customer files, and producing all delivery paperwork. You will develop and maintain strong relationships with other departments, including Referral Management and the coordinating Territory Sales Manager.
**Key Responsibilities**
* Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
* Address and resolve customer concerns or issues in a timely and effective manner.
* Adhere to all HIPAA guidelines and regulations.
**Communication Skills**
* Communicate effectively and empathetically with customers to understand their needs.
* Provide clear and concise information to customers on products, services, and processes.
* Accurately load all patient information into our working system, generating all necessary documentation and providing a high level of customer service to customers and ABC Territory Sales Managers.
**Product Knowledge**
* Maintain a strong working knowledge of products and services, funding sources, and company policies and procedures.
* Develop and maintain a strong understanding of specific requirements of contracted providers.
* Continuously update knowledge on industry trends and customer service best practices.
**Quality Assurance**
* Adhere to established quality standards and guidelines in customer interactions.
* Participate in training sessions to enhance skills and knowledge.
**Requirements**
* High school diploma or equivalent required.
* Ability to pass a drug and background check.
* Basic working knowledge of computer systems; Brightree experience a plus.
**Preferred Qualifications**
* 2+ years in a call center environment.
* Previous experience in customer service or a related field.
* DME or Medical experience.
* Familiarity with insurance rules and regulations.
**What We Offer**
* Variety of Medical, Dental, and Vision Insurance Plans
* 401k Plan
* PTO and Paid Holidays
* EAP
* Employee Discounts
* Employee Profit Sharing Program
