Host
4 weeks ago
The Host/Hostess plays a vital role in delivering exceptional hospitality to our guests at Canonita, located in the iconic Venetian Resort. This dynamic position requires a warm personality, a love for great food, and a desire to create memorable dining experiences.
Key Responsibilities:
- Maintain proper grooming and uniform standards
- Greet guests with a genuine welcome while making a fantastic first impression
- Deliver genuine hospitality to and establish emotional connections with our guests
- Contribute to the overall teamwork and success of the restaurant
- Communicate effectively with guests and team members
- Assist guests to their tables while engaging in polite conversation and delivering a great experience
- Answer the telephones and take requests for reservations accurately
- Take orders, in person or over the telephone, for takeout orders and packages to go food accurately
- Update table availability and manage dining room effectively using the table management system
- Handle guest complaints professionally and alert a manager immediately
- Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests
- Follow up with guests about their meal and dining experience to ensure great guest satisfaction
- Maintain high level of cleanliness and sanitation
- Demonstrate professional and gracious demeanor at all times
- Perform all opening, running, and closing duties accurately
- Perform any job function requested by the management team
Requirements:
- Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
- Attention to Detail - Diligently attends to details and pursues quality in accomplishing tasks
- Communication - Listens to others and communicates in an effective manner
- Confidence - A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalf
- Customer Focus - Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
- Initiative - Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
- Problem Solving - Resolves difficult or complicated challenges
- Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables
Education and Experience:
- High School; able to communicate (speak, read, and write) in English
- Previous hospitality experience is preferred
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