Host Team Member

1 day ago


Las Vegas, Nevada, United States Maggiano's Little Italy Full time
Job Summary

As a Host at Maggiano's Little Italy, you will be responsible for providing exceptional guest service by greeting and seating guests, answering phones, taking messages and reservations, and maintaining an accurate wait list. You will also be responsible for ensuring the host desk and waiting area are kept clean and organized throughout the shift.

Key Responsibilities
  • Determine the proper amount of reservations to be accepted for each shift according to standing operating procedure
  • Take all reservation calls and record necessary information
  • Confirm applicable reservations according to standing operating procedure
  • Seat the restaurant evenly and in an orderly manner so that the dining room looks well filled at all times and so that all servers have a fair share of the guests
  • Maintain an accurate head count of guests seated in each station
  • Fulfill all sections of a telephone message pad and pass on to the appropriate person within 10 minutes of the call
  • Check washrooms and coordinate with bus staff cleaning requirements
  • Ensure that the host desk and waiting area are kept clean and organized throughout the shift
  • Sell and accurately account for gift certificate sales
  • Move tables as needed for larger or smaller parties
  • Relate to guests pleasantly and with good humor
  • Communicate effectively with guests
Requirements
  • Must provide a minimum of 1-year high volume full service restaurant experience or the equivalent
  • Must have accurate mathematic skills
  • Must be willing and able to meet individual restaurant requirements in the following when that restaurant is on a wait:
    • Accurately quote wait time within 5 minutes
    • Efficiently assign tables appropriate for parties being seated
    • Accurately fill out and maintain host/hostess control sheet
    • Anticipate needs of scheduled special parties
    • Communicate seating needs to service, bus and other host staff
    • Cordially inform the guest about where to wait and how wait system works
Qualification Standards

Maggiano's Little Italy is an equal opportunity employer. We are a family of restaurants that values diversity and inclusion. We are committed to creating a welcoming and inclusive environment for all our guests and team members.


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