Host - Foundation Room

4 weeks ago


Las Vegas, Nevada, United States House of Blues Full time
Job Title: Host - Foundation Room Job Summary: We are seeking a highly skilled and experienced Host to join our team at the House of Blues. As a Host, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience from the moment they arrive. Responsibilities: * Greet and seat guests with a positive and friendly attitude * Control the flow of guests coming into the restaurant and those waiting for a table * Obtain guests' name, number in party, physical description, and any special requests * Anticipate and respond to guest needs, ensuring their satisfaction * Direct guests to the appropriate location to wait when on a wait * Estimate and quote accurate wait times for tables * Lead guests to tables, place menus on the table, and wait for guests to be seated before leaving * Market current and future shows, menu items, and retail by placing marketing literature on dining tables * Answer guest questions regarding the menu, music hall, and artists appearing at the House * Handle concert tickets and signature sheets * Obtain production sheets for the current night * Obtain current member and spouse lists * Check foundation membership cards and photo IDs * Adhere to the HOB dress code policy of the foundation lounge * Hand out wristbands and/or opera box passes * Thank each guest for visiting the House and invite them to return in a friendly and sincere manner Requirements: * Nevada Gaming Registration/Responsible Alcohol Awareness Training Certification or Equivalent * High School Diploma * Working knowledge of restaurant operations, seating procedures, guest relations, and problem-solving * Entry-level knowledge of diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills * Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations Preferred Qualifications: * Point of Sales knowledge, preferably MICROS * Previous experience handling VIP customers * Previous Customer Service/Host experience * Skills in interpersonal communication and teamwork Working Environment: * Fast-paced working environment * Position requires extended periods of prolonged standing and working on your feet * Must be able to lift or move up to 25 lbs using proper lifting techniques Qualifications: * Appearance * Punctuality/Attendance * Attitude/Teamwork * Opening and Closing duties * Job Skills/Knowledge/Productivity * Adherence to Policy * Sanitation and Safety * Guest Satisfaction * Communications

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