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Service Appointment Coordinator

2 months ago

Rochester Hills, Michigan, United States Serra Rochester Hills Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our Service team as a Service Appointment Coordinator. In this role, you will be responsible for scheduling service appointments for our guests and providing exceptional customer service.

Key Responsibilities
  • Schedule service appointments for our guests to get their vehicle needs taken care of
  • Actively listen to customers, answering their questions, and directing them appropriately as they request
  • Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
  • Advise on maintenance recommendations
  • Confirm scheduled and missed appointments
Requirements
  • Strong computer skills, including Gmail, Excel, and Word (and preferably dual-screen experience)
  • Strong customer service background
  • Excellent verbal and written communication skills
  • Punctual, reliable, and eager to improve
  • Clean driving record and valid driver's license
  • Must have a positive attitude and enjoy working on a team
What We Offer
  • Medical and dental plans
  • 401K plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid training
  • Employee vehicle purchase plans
  • Long-term job security
  • Health and wellness
  • Discounts on products and services