HVAC Service Operations Coordinator

5 hours ago


Auburn Hills, Michigan, United States Johnson Controls Full time

Job Summary

We are seeking a highly organized and detail-oriented HVAC Service Operations Coordinator to join our team at Johnson Controls. In this role, you will be responsible for managing service operations and scheduling, ensuring timely completion of preventative maintenance and aligning with monthly forecasting goals.

Key Responsibilities

  • Receive and schedule customer calls for service, managing the schedule of assigned technicians and mechanics.
  • Debrief activities daily, coordinating with technicians/mechanics to resolve concerns quickly.
  • Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
  • Communicate with customers, answering inquiries and resolving or escalating issues as appropriate.
  • Ensure all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
  • Participate in weekly planning/scheduling meetings and assist with monitoring of time and expense reporting submission.

Requirements

  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
  • Proficient computer skills, comfortable with Microsoft office and Google suite skills.
  • Strong interpersonal skills to effectively communicate with both internal and external clients.
  • Able to prioritize work activities based upon financial impact to desired business goals.

Preferred Qualifications

  • Associates degree preferred.
  • HVAC experience skills preferred.
  • Experience and/or basic project accounting or costing principles is desired.


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