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HVAC Service Operations Coordinator

1 month ago

Auburn Hills, Michigan, United States Johnson Controls Full time
Job Summary

We are seeking a highly organized and detail-oriented HVAC Service Operations Coordinator to join our team at Johnson Controls. In this role, you will be responsible for managing service operations and scheduling for our HVAC technicians.

Key Responsibilities
  • Manage and schedule service calls for customers, ensuring timely completion of preventative maintenance and alignment with monthly forecasting goals.
  • Coordinate with technicians and mechanics to resolve concerns and ensure job completion meets customer expectations.
  • Collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
  • Communicate with customers to confirm service details and ensure work is performed to their satisfaction.
  • Monitor and maintain accurate records of customer account information in NxGen.
Requirements
  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
  • Proficient computer skills, comfortable with Microsoft Office and Google Suite.
  • Strong interpersonal skills to effectively communicate with internal and external clients.
  • Able to prioritize work activities based on financial impact to desired business goals.
Preferred Qualifications
  • Associates degree preferred.
  • HVAC experience and skills preferred.
  • Experience with basic project accounting or costing principles is desired.