Customer Service and Sales Support Professional

1 day ago


Folsom, California, United States Samra Organization Full time
Job Overview

We are seeking a highly motivated and customer-focused Customer Service and Sales Support Representative to join our team at Samra Organization. As a key member of our sales and customer engagement team, you will be responsible for delivering exceptional customer experiences while driving sales and revenue growth.

Key Responsibilities
  • Customer Engagement: Develop and maintain strong relationships with customers through phone, email, chat, and other digital channels, providing friendly, professional, and helpful support.
  • Sales and Upselling: Promote our products and services, identify upselling opportunities, and meet or exceed sales targets.
  • Problem Solving: Resolve customer inquiries, complaints, and issues promptly and effectively.
  • Product Knowledge: Maintain a strong understanding of our product offerings to provide accurate information and recommendations to customers.
  • Documentation: Accurately document customer interactions and maintain records of sales, inquiries, and issues.
  • Team Collaboration: Collaborate with colleagues to achieve team goals, share insights, and provide assistance when necessary.
  • Compliance: Ensure that all interactions and sales adhere to company policies and industry regulations.
Requirements
  • Education: High school diploma or equivalent (Associate or Bachelor's degree a plus).
  • Experience: Previous experience in customer service and sales is preferred but not required.
  • Skills: Excellent communication and interpersonal skills, ability to work independently and be self-motivated, basic computer skills, and familiarity with CRM software (training will be provided).
  • Work Environment: Reliable high-speed internet connection and a quiet workspace.
Benefits
  • Compensation: Competitive wages with bonus opportunities.
  • Work Arrangement: Flexible 1099 work hours and a work-from-home arrangement.
  • Professional Development: Ongoing training and professional development opportunities.
  • Leadership Opportunities: Leadership opportunities available to those who qualify.

At Samra Organization, we value our employees and offer a supportive and dynamic work environment. If you are a motivated and customer-focused individual with a passion for sales and customer engagement, we encourage you to apply for this exciting opportunity.



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