Senior Client Service Representative

1 month ago


Folsom, California, United States California ISO Full time
Job Title: Sr Client Representative

At the California ISO, we are seeking a highly skilled and experienced Sr Client Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our stakeholders and customers, addressing their transactional issues, and ensuring timely resolution of business operations and market transactions.

Key Responsibilities:
  • Serve as a primary point of contact for transactional issues between the ISO and its customers and stakeholders.
  • Provide customer care through phone support, issue management, email, web inquiries, and the Customer Support Desk/Real Time Operations.
  • Research, analyze, and coordinate resolution of customer's market, business, and operations issues with a focus on quality timely resolution.
  • Develop and support the evolution of the customer support model in collaboration with Account Managers.
  • Coordinate proactive outreach efforts, communications, and issue resolution with Account Managers as required.
Requirements:
  • Bachelor's degree (BA, BS) or equivalent education, training, or experience in Business, Engineering, Political Science, or related field.
  • Equivalent years of education and training, plus five (5) or more years related experience.
  • Client representative and customer service experience required.
  • In-depth knowledge of one of the following ISO/RTO areas required: Market Design, Settlements, Grid Operations, Compliance, or Metering.
What We Offer:
  • Competitive hourly rate of $82.10 per hour.
  • Flexible work arrangements, including hybrid or local remote work capacity.
  • Relocation assistance available.

We are committed to the health, safety, and work/life integration of our employees and offer a dynamic and supportive work environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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