Customer Service Representative
4 weeks ago
We are a consulting firm specializing in sales and marketing for telecommunication-based companies. Our team helps clients maximize their profitability and brand exposure through innovative strategies and customer support.
We are seeking an entry-level Customer Service Representative to assist with our firm's customer service and sales campaigns. The ideal candidate will work directly with customers to engage their needs and provide efficient support on all sales processes.
Key Responsibilities:
- Communicate with customers directly, providing expert product knowledge and educating them on their desired product inquiries
- Assist in identifying and engaging with new and existing customers to bolster our sales pipeline
- Communicate the features and benefits of specific products/services based on individualized customer needs
- Overturn objections as necessary throughout the sales process and answer questions as they arise
- Support all customer inquiries to further build relationships
- Respond in a prompt, effective, and professional manner to all account inquiries
- Attend regular product training sessions with other Customer Service Representative team-mates and upper-level management
Requirements for Success:
- A High School Diploma or equivalent
- Experience in a customer service or sales role is highly recommended
- Excellent communication skills, both verbal and nonverbal
- A tenacity and desire for growth and knowledge
- A driven mindset with impeccable time management skills and a superior work ethic
- Positive and professional demeanor while working with other Customer Service Representatives and customers
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