Retail Customer Service Representative

2 weeks ago


Folsom, California, United States Sam's Club Full time
Job Summary: We are seeking a skilled and friendly Retail Customer Service Associate to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional customer service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities:
• Provide top-notch customer service to members, responding to their needs and resolving any issues in a timely and professional manner.
• Operate front-end equipment, including cash registers, and process member purchases accurately and efficiently.
• Maintain a clean and organized store environment, including the front-end area, by zoning the space, arranging merchandise, and ensuring a safe and welcoming atmosphere for members.

Requirements:
• 1+ year of retail experience, preferably in a customer-facing role.
• Excellent communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
• Ability to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines and achieve goals.
• Basic math skills and accuracy with handling cash and operating a cash register.

What We Offer:
• Competitive hourly wage, with opportunities for performance-based incentives and bonuses.
• Comprehensive benefits package, including medical, vision, and dental coverage, as well as 401(k) and stock purchase plans.
• Paid time off, including PTO, parental leave, and bereavement leave.
• Opportunities for career growth and development, including training and education programs.

Why Join Our Team:
• We are a dynamic and supportive team, committed to providing exceptional customer service and creating a positive shopping experience for our members.
• We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.
• We are a company that values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

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