Director of Experience Design

3 weeks ago

Alpharetta, United States Verizon Full time
Job Summary

As a Director of Experience Design at Verizon, you will lead and manage teams to deliver best-in-class designs grounded in user, product, technology, and business requirements. You will provide strategic guidance as a foundation for teams to shape the end-to-end customer experience. Additionally, you are responsible for career growth and performance management for direct reports and contributing to the overall betterment of our design community.

Key Responsibilities

• Thoroughly exploring, refining, and documenting the design solutions.
• Actively exploring user context, and engaging in target user activities when possible.
• Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.
• Actively researching competitive products, industry trends, and topics.
• Staying updated on Verizon's business, strategy, and organizational structure.
• Effectively designing solutions within Verizon's business context and revenue model.
• Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).
• Working within Verizon's front-end and back-end technology constraints and capabilities.
• Giving and receiving constructive feedback.
• Actively identifying, escalating, and helping remove impediments keeping your team from being productive.
• Identifying the pros and cons of possible design approaches to assist with decision-making.
• Navigating sensitive tradeoffs with higher-level leadership.
• Making partners stronger by teaching design-led processes and best practices.
• Building relationships and facilitating meetings with Business Unit Owners and executive leadership.
• Advocating for the team and recommending approaches that allow designers to do work aligned with development goals and interests.
• Encouraging design community participation through group events/activities.
• Seeking opportunities to contribute thought leadership to the broader design community.
• Guiding teams in evolving internal processes and developing design solutions across Verizon's larger product and service ecosystem.
• Developing and expressing a point of view on Verizon's industry.
• Persuasively advocating for design within the wider Verizon organization.
• Leading your team by providing performance feedback, reviews, coaching, and direction.

Requirements

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Six or more years of experience working in Digital Product Design.
• Experience leading a team.
• Experience with Agile software delivery environments.
• Experience with common design software (Figma, Adobe, etc.).
• Willingness to travel up to approximately 25% of the time.
• Even better if you have one or more of the following:
• Bachelor's or Master's degree in Design.
• Portfolio of professional work.
• 10 or more years of professional design experience.
• Contributed to multiple design programs or shipped products with a large user base.
• Experience working cross-functionally in Fortune 500 companies.
• Contributed to overall product success.
• Experience with consumer-facing digital design management in a leadership capacity.
• Experience building next-generation experiences at scale.
• Experience defining and driving the vision of experience programs and/or partnership-based programs.

About Verizon

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $150,000.00 and $278,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

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