Customer Experience Director, North America

3 weeks ago


Alpharetta, Georgia, United States Entegee Full time
Customer Experience Director, North America

Location: North America

About Entegee

Entegee specializes in custom automation projects, serving as a major player in the world of controls and robotic solutions globally. Our mission is to expand professionals' resumes and build them into top-performing controls engineers.

Job Overview

We are seeking a seasoned Customer Experience Director to oversee profitability, operational management, and customer experience enhancement within the assigned territory in North America. This position requires a strategic leader who can drive improvements in service delivery, operational efficiency, and Net Promoter Score (NPS) through the implementation of customer-centric tools and technologies.

Key Responsibilities
  • Manage customer budgets to ensure revenue stability and profitability.
  • Spearhead new initiatives to expand customer revenue streams.
  • Drive improvements in service delivery and operational efficiency.
  • Lead strategic development of customer processes and technology.
  • Enhance NPS by implementing customer-centric tools and technologies.
  • Ensure consistency and quality in service delivery.
  • Align resource allocation with business objectives and service level agreements.
Requirements

To succeed in this role, you should have:

  • A Bachelor's degree in technical (software engineering, computer science), industrial engineering, mechanical engineering, or business.
  • Ability to obtain a Canadian work visa or TN visa.
  • 5+ years in national sales or project management of technical/industrial solutions.
  • Strong background in logistics, customer product systems, and technical service delivery.

Preferred skills include:

  • Strategic planning
  • Team leadership
  • Familiarity with automation and software solutions
Compensation

The salary for this position is estimated to be between $120,000.00 and $140,000.00 per year.


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