Customer Experience Director, North America
3 weeks ago
Location: North America
About EntegeeEntegee specializes in custom automation projects, serving as a major player in the world of controls and robotic solutions globally. Our mission is to expand professionals' resumes and build them into top-performing controls engineers.
Job OverviewWe are seeking a seasoned Customer Experience Director to oversee profitability, operational management, and customer experience enhancement within the assigned territory in North America. This position requires a strategic leader who can drive improvements in service delivery, operational efficiency, and Net Promoter Score (NPS) through the implementation of customer-centric tools and technologies.
Key Responsibilities- Manage customer budgets to ensure revenue stability and profitability.
- Spearhead new initiatives to expand customer revenue streams.
- Drive improvements in service delivery and operational efficiency.
- Lead strategic development of customer processes and technology.
- Enhance NPS by implementing customer-centric tools and technologies.
- Ensure consistency and quality in service delivery.
- Align resource allocation with business objectives and service level agreements.
To succeed in this role, you should have:
- A Bachelor's degree in technical (software engineering, computer science), industrial engineering, mechanical engineering, or business.
- Ability to obtain a Canadian work visa or TN visa.
- 5+ years in national sales or project management of technical/industrial solutions.
- Strong background in logistics, customer product systems, and technical service delivery.
Preferred skills include:
- Strategic planning
- Team leadership
- Familiarity with automation and software solutions
The salary for this position is estimated to be between $120,000.00 and $140,000.00 per year.
-
Senior Legal Counsel
3 weeks ago
Alpharetta, Georgia, United States OpusLex Full timeJob Title: Senior Legal Counsel - North America OperationsJob Summary:We are seeking a highly skilled Senior Legal Counsel to support our North American operations. As a key member of our legal team, you will provide strategic guidance on day-to-day legal issues, manage contractual matters, and advise on key business functions.Key Responsibilities:Act as...
-
Customer Support Director
1 day ago
Alpharetta, Georgia, United States Entegee Full timeJob DescriptionSummary: Entegee is seeking a seasoned professional to lead Customer Support operations in North America.Responsibilities: Oversee profitability, operational management, and customer experience enhancement within the assigned territory. Manage CS budgets to ensure revenue stability and profitability. Spearhead new initiatives to expand CS...
-
Center Director
4 weeks ago
Alpharetta, Georgia, United States The Learning Experience #328 Full timeJob Title: Center DirectorAt The Learning Experience #328, we are seeking a highly skilled and experienced Center Director to lead our team of educators and support staff. The successful candidate will be responsible for creating a collaborative and inclusive environment that fosters the growth and development of both children and teachers.Key...
-
Senior Claims Director
4 weeks ago
Alpharetta, Georgia, United States Chubb Full timeJob Title: Senior Claim DirectorAt Chubb, we are seeking a highly skilled Senior Claim Director to join our North American Marine team. This role will be responsible for managing pending inventory and daily workflow of incoming claims, ensuring high customer service levels and compliance with best practices.Key Responsibilities:Oversee the adjustment and...
-
Caregiver - SYNERGY HomeCare of North Atlanta
4 weeks ago
Alpharetta, Georgia, United States SYNERGY HomeCare of North Atlanta Full timeAbout SYNERGY HomeCare of North AtlantaAt SYNERGY HomeCare of North Atlanta, we are dedicated to providing compassionate and personalized care to our clients in the comfort of their own homes. Our team of experienced caregivers is committed to delivering exceptional service and support to individuals of all ages and abilities.Job SummaryWe are seeking a...
-
Customer Experience Manager
4 weeks ago
Alpharetta, Georgia, United States National Christian Foundation Full timeJob Title: Customer Experience ManagerAt National Christian Foundation, we are seeking a highly skilled Customer Experience Manager to join our Brand & Customer Experience team. This is a contract position that plays a vital role in designing, implementing, and optimizing exceptional customer experiences across all touchpoints.Key Responsibilities:Design and...
-
Retail Customer Experience Manager
4 weeks ago
Alpharetta, Georgia, United States TJ Maxx Full timeJob SummaryWe are seeking a highly skilled and experienced Retail Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt and courteous customer service.Key ResponsibilitiesLead by...
-
NonStop Americas Manager
4 weeks ago
Alpharetta, Georgia, United States Hewlett Packard Enterprise Full timeJob Description:We are seeking a highly skilled and experienced NonStop Americas Manager to join our Global NonStop Solution Center team. As a key member of our operations and people management team, you will be responsible for leading a team of individual contributors in designing and developing engineering solutions and coordinating projects across...
-
Assistant Community Director
4 weeks ago
Alpharetta, Georgia, United States Titan Corp US Full timeJob Title: Assistant Community DirectorAre you a motivated and organized individual with a passion for community development? Do you have a strong understanding of sales and marketing concepts, as well as excellent customer service skills?Job DescriptionWe are seeking an Assistant Community Director to join our team at Titan Corp US. As a key member of our...
-
Director of Software Engineering
4 weeks ago
Alpharetta, Georgia, United States Stonebranch Full timeJob SummaryStonebranch is seeking a highly skilled Director of Software Engineering to lead our software development team. As a key member of our leadership team, you will be responsible for overseeing the development, implementation, and maintenance of our software products.The ideal candidate will have a strong background in software development,...
-
Sales Associate
3 weeks ago
Alpharetta, Georgia, United States Sundance Holdings Group, LLC Full timeAbout the Role:Sundance Holdings Group, LLC is seeking a highly motivated and customer-focused Sales Associate to join our retail team in Alpharetta, GA. As a Sales Associate, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a clean and visually appealing store environment.Key Responsibilities:Provide...
-
Insurance Retention Professional
4 weeks ago
Alpharetta, Georgia, United States North Point Insurance Group Full timeJob DescriptionNorth Point Insurance Group is seeking an Insurance Retention Specialist to contribute to our team's success. As a key member, you will play a vital role in creating a positive customer experience, focusing on engagement, loyalty, and satisfaction.Key Responsibilities:Manage a direct report Virtual AssistantAssist with remarkets, renewals, and...
-
Director of Client Success
4 weeks ago
Alpharetta, Georgia, United States FIRSTENROLL LLC Full timeJob DescriptionAt FIRSTENROLL LLC, we are seeking a highly skilled Director of Client Success to join our team. This key leadership position is responsible for ensuring our customers achieve their desired outcomes while using our products or services.The Director of Client Success will lead the Account Management team to drive customer satisfaction,...
-
Marketing Director
4 weeks ago
Alpharetta, Georgia, United States ArgonFDS Full timeJob Title: Marketing DirectorJob Summary:We are seeking a highly skilled Marketing Director to lead our global marketing efforts. As a key member of our team, you will be responsible for developing and implementing marketing strategies that drive business growth and revenue.Key Responsibilities:* Develop and execute global marketing plans to achieve business...
-
Mechanic Technician
3 weeks ago
Alpharetta, Georgia, United States Veolia Full timeJob SummaryWe are seeking a skilled Mechanic Technician to join our team at Veolia North America. As a key member of our maintenance team, you will be responsible for inspecting, troubleshooting, and repairing a variety of machinery and equipment to ensure optimum performance.Key Responsibilities:Troubleshoot mechanical devices and repair or replace...
-
Director of Education
4 weeks ago
Alpharetta, Georgia, United States Primrose School of Alpharetta East Full timeUnlock Your Potential as an Office ManagerAt Primrose Schools of Alpharetta East, we're dedicated to delivering the best early childhood education and care to families in our community. As an Office Manager, you'll play a vital role in ensuring the success of our next generation.Key Responsibilities: Foster a culture of support and collaboration among staff,...
-
Business Development Director
3 weeks ago
Alpharetta, Georgia, United States Bakkt LLC Full timeJob DescriptionAbout BakktBakkt is a technology company that connects commerce by offering a single ecosystem for cryptocurrency and digital assets, loyalty, and commerce. Our vision is to empower businesses to deliver new opportunities to their customers through SaaS and API solutions that unlock crypto and drive loyalty.Role OverviewWe are seeking a highly...
-
Business Development Director
4 weeks ago
Alpharetta, Georgia, United States Bakkt LLC Full timeJob Title: Director of Business DevelopmentBakkt LLC is seeking a seasoned Director of Business Development to drive growth and expansion of our business. The ideal candidate will have a strong track record of developing and executing business development strategies, building and maintaining relationships with key stakeholders, and driving revenue growth.Key...
-
Director of Field Operations
4 weeks ago
Alpharetta, Georgia, United States Novatech Inc. Full timeJob DescriptionNovatech Inc. is a leading provider of managed office solutions, offering a comprehensive portfolio of IT, Print, Cloud, and Security services to organizations across the country. We are expanding our operations nationwide and seeking a talented individual to fill the role of Director of Field Operations.The successful candidate will be...
-
Managing Director, Construction Leader
4 weeks ago
Alpharetta, Georgia, United States The Travelers Indemnity Company Full timeJob SummaryTravelers is seeking a seasoned Managing Director to lead our Construction team. As a key member of our leadership team, you will be responsible for driving business growth, managing profitability, and developing strategic partnerships.Key ResponsibilitiesManage a team of underwriters to achieve business objectivesDevelop and implement business...