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Director of Constituent Services
2 months ago
Job Summary
The Commonwealth of Massachusetts seeks a highly skilled and experienced individual to serve as the Director of Constituent Services in Senator Jo Comerford's Office. This key role requires a strong understanding of state government operations and the legislative process, as well as excellent communication and problem-solving skills.
Key Responsibilities
- Act as the primary contact and manager for constituent assistance, providing support and guidance to constituents in resolving problems and accessing public services.
- Collaborate with the Senator and Chief of Staff to develop and implement strategies for resolving constituent issues and improving constituent services.
- Develop and maintain relationships with federal, state, and local agencies, advocacy groups, and local and statewide organizations to address constituent concerns and problems.
- Provide regular casework progress updates to constituents and maintain accurate records and tracking of constituent contacts and casework files.
- Prepare and draft letters, citations, resolutions, and other documents for constituents and special events.
- Report constituent workload progress, trends, issues, opportunities, and problems to the Senator and Chief of Staff.
Additional Responsibilities
- Schedule, plan, and coordinate district meetings and events for the Senator.
- Coordinate citations given by the Senator.
- Research legislation and budget issues.
- Assist with general administrative duties, including answering phones, ordering supplies, and sorting mail.
- Train, supervise, or participate in the hiring of office staff or interns.
- Attend district events with the Senator or on their behalf.
Requirements
- One to two years of college or technical school and at least 1 year of relevant experience, or any of the following combinations of education and experience:
- Bachelor's degree; or
- At least 3 years of relevant work experience.
- Basic understanding of state government operations and the legislative process.
- Demonstrated experience and competence working with basic computerized office applications.
- Excellent oral and written communication skills.
- Temperament to communicate with a variety of personalities in a tactful, positive, and professional manner.
- Ability to think critically and work both independently and as part of a team.
- Ability to produce quality work under pressure and in a fast-paced environment.
- Ability to maintain a flexible schedule, including working extended hours, possibly on nights and weekends.
